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Cannot add RDS Server

9 Posts
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Posts: 17
Topic starter
(@onlinebalansit-nl)
Active Member
Joined: 7 years ago

When adding an server to the RDS Server I get the following error:

Page URL:
http://IP-ADDRESS:9001/Default.aspx?pid=RDSServers&mid=240&ctl=add_rdsserver

Logged User:
serveradmin

Work on Behalf:
serveradmin

Hosting Space:
0

Stack Trace:
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'ADD_RDS_SERVER' task on '' REMOTE_DESKTOP_SERVICES ---> System.Exception: Unable to connect to HOSTNAME.FQDN.TLD server. Please double check Server Full Name setting and retry.
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.RemoteDesktopServicesController.AddRdsServerInternal(RdsServer rdsServer)
at SolidCP.EnterpriseServer.esRemoteDesktopServices.AddRdsServer(RdsServer rdsServer)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esRemoteDesktopServices.AddRdsServer(RdsServer rdsServer)
at SolidCP.Portal.RDSServersAddserver.btnAdd_Click(Object sender, EventArgs e)

Is there something i'm doing wrong here?

Greetz, Kevin

8 Replies
Posts: 1456
Admin
(@trobinson)
Noble Member
Joined: 8 years ago

Hello,

 

Can you check that the RDS Gateway is able to ping the server you are trying to add? This error normally occurs when either it is unable to resolve the server or no reply from the ping.

 

Kind Regards,

 

Trevor Robinson

Reply
Posts: 17
Topic starter
(@onlinebalansit-nl)
Active Member
Joined: 7 years ago

Oke travor it was indeed the ping that did not work, but now i get the following:

 

Page URL:
http://IPADDRESS:9001/Default.aspx?pid=RDSServers&mid=240&ctl=add_rdsserver

Logged User:
serveradmin

Work on Behalf:
serveradmin

Hosting Space:
0

Stack Trace:
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at SolidCP.Providers.RemoteDesktopServices.Windows2012.AddSessionHostFeatureToServer(String hostName)
at SolidCP.Server.RemoteDesktopServices.AddSessionHostFeatureToServer(String hostName)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.RemoteDesktopServices.RemoteDesktopServices.AddSessionHostFeatureToServer(String hostName)
at SolidCP.EnterpriseServer.RemoteDesktopServicesController.AddRdsServerInternal(RdsServer rdsServer)
at SolidCP.EnterpriseServer.esRemoteDesktopServices.AddRdsServer(RdsServer rdsServer)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esRemoteDesktopServices.AddRdsServer(RdsServer rdsServer)
at SolidCP.Portal.RDSServersAddserver.btnAdd_Click(Object sender, EventArgs e)

Reply
Posts: 1456
Admin
(@trobinson)
Noble Member
Joined: 8 years ago

Hi,

 

Does the SolidCP Server user on RDS have administrator rights on the new desktop? It suggests that the server was unable to remotly connect to install the roles. We do normally recommend that the SolidCP Server user is given Domain Admins (Do note you need to do a iisreset after adding the extra permissions).

 

Kind Regards,

 

Trevor Robinson

Reply
Posts: 17
Topic starter
(@onlinebalansit-nl)
Active Member
Joined: 7 years ago

No because the SCPServer users are all LOCAL user account exept for the SCPServer user on the AD server whitch is a AD user (and administrator on the new RDS server)

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