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Cannot modify exchange mailbox settings when there is a contact with the same email address

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Posts: 30
Topic starter
(@siliconbase)
Eminent Member
Joined: 8 years ago

Hi,

there are two organisations. In one organisation there is a mailbox with the email address: "address@domain.com" and I want to modify the mailbox plan. When I try I get the error:

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'SET_MAILBOXPLAN_RETENTIONPOLICY_ARCHIVING' task on 'address@domain.com' EXCHANGE ---> System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Management.Automation.RemoteException: This operation requires a unique source object, but multiple objects have been found. Please remove any wildcard characters and check the data source for corruption. 

I checked and found out that there is a contact with the same email address in another organisation (acme.com). It is there because they want to include this email in a distribution group in that organisation (acme.com).

Is there a way to overcome this issue?

Thanks

2 Replies
Posts: 1964
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Hello,

This is indeed a tricky situation and part to do with Exchange limitations.

We have added it to our bug list and hopefully we can find a work around for this issue shortly.

Regards,

Marco

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Posts: 30
Topic starter
(@siliconbase)
Eminent Member
Joined: 8 years ago

Hi Marco,

thank you for your reply. Maybe including the OU in the search might be useful if it is possible 🙂

Br,

Bora

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