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error viewing public folders

7 Posts
3 Users
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Posts: 22
Topic starter
(@itobin)
Eminent Member
Joined: 6 years ago

Hi,when a user clicks on public folders in SolidCP they are presented with this error

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlClient.SqlException: Procedure or function 'GetExchangeAccounts' expects parameter '@ActorID', which was not supplied.

do you know what could be causing this?

thanks Ian

6 Replies
Posts: 1964
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Hello,

Normally you would see this if the versions of SolidCP Portal / Enterprise (including db) / Server do not fully match (where it's sending an older Soap call which does not have all current parameters).

Can you verify they are all the exact same version?

Regards,

Marco

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Posts: 22
Topic starter
(@itobin)
Eminent Member
Joined: 6 years ago

Hi Marco,

they are all running 1.4.2, the database was upgraded with upgrade script.  I have noticed when i click on 'member of' tab, this error also appears.

I notice there is a new release out, 1.4.3, should we try upgrading?

thanks

Ian

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Posts: 1964
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Thats odd.

Then yes i would try an upgrade and see if that helps anything at all.

Reply
Posts: 22
Topic starter
(@itobin)
Eminent Member
Joined: 6 years ago

Hi Marco,

i have upgraded everything to 1.4.3 using the installer, portal, enterprise server and server on all nodes, the error still exists unfortunately.

Is there anything else i could try?

thanks

Ian

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