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Input string was not in a correct format error when delete hosted organization user

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Posts: 3
Topic starter
(@jeroenno)
New Member
Joined: 7 years ago

Hi,

When we try to delete a hosted organization user we receive the following error:
Input string was not in a correct format

Does somebody have this issue too?

We already did the following to investigate the problem:

  • Moved the enterprise service and portal to a new 2016 server
  • Installed a new server service on our second domain controller, changed the virtual server (delete the old domain controller) and moved the hosted organizations to the new server
  • Changed the log level in web.config on the solidcp server to 4. In none of the log files (eventvwr application log and solidcp log) appears an error.
  • Created a new customer with hosted organization. The same error appears when we try to delete a user.

When we try to delete a exchange mailbox everything is working correctly.

I hope somebody can help us with this issue.

4 Replies
Posts: 1964
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Hello,

Input string was not in a correct format is an odd error, it almost gives the idea that one or more components do not match the same versioning. Did you verify: Portal, Enterprise, SQL Database, aswell as SolidCP Server(s) involved are 100% the same version? (in some cases portal / enterprise / server will require an iisreset as they can cache the old methods).

 

Other then that do you have any other information in the Event viewer --> Application log? if there's an issue in AD (such as deleted objects) it should show up there.

Regards,

Marco

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Posts: 3
Topic starter
(@jeroenno)
New Member
Joined: 7 years ago

Hi Marco,

Thnx for the reply. I did an iisreset on all servers. The same error appears. When i try to delete a user with another webbrowser Chrome or Firefox an access denied warning appear.

After i gave the solidcp user enterprise admin rights, i can remove users with Firefox and Chrome. Internet Explorer still shows this error, but thats not a big deal.

Thnx for your help.

Regards, Jeroen

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Posts: 25
(@daniel)
Eminent Member
Joined: 8 years ago

Hey, I've the same error. I get the exact the same error message when I use internet explorer. With Chrome no problem...

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Posts: 1964
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Alright,

Well then you will need to double check event viewer for warnings and other error logs during the time of creation/ deletion.

The Access Denied error is Exchange Powershell virtual directory, common causes are Integrated auth not checked in the ECP Virtual Directory settings.

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