We upgraded from WebsitePanel to SolidCP and have just tried to delete a user but had this error.
System.Web.Services.Protocols.SoapException: Server was unable to process request. —> System.Exception: Error executing ‘REMOVE_USER’ task on ‘(NAME REMOVED)‘ ORGANIZATION —> System.Web.Services.Protocols.SoapException: Server was unable to process request. —> Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters) at SolidCP.EnterpriseServer.OrganizationController.DeleteUser(Int32 itemId, Int32 accountId) — End of inner exception stack trace — at SolidCP.EnterpriseServer.OrganizationController.DeleteUser(Int32 itemId, Int32 accountId) at SolidCP.EnterpriseServer.esOrganizations.DeleteUser(Int32 itemId, Int32 accountId) — End of inner exception stack trace —
I have seen it says “Access Denied” but i have created users and mailboxes which both work. Any help would be appreciated.
Maybe it’s good to double check your hosting plan settings: Are you using the “Deleted users” function? if so i would recommend to uncheck that.
Same here / version 1.4.1.
Adding accounts works flawlessly. checked the identity. that’s an AD account.
Only deleting gives the error.
just give the identity user of the application pool of the enterprise server the right . make shoe it use active directory account
We are receiving exactly the same error.
We have a migrated environment from wsp.
It seems to happen with accounts that where created prior to the migration.
If we try to delete the user, including its mailbox, we receive the error.
If we try to delete the mailbox only, no error is received.
If we try to delete the user afterwards (user with no mailbox) we receive the error.
In our case the workarround seems to be:
1) Delete mailbox
2) Add mailbox again to existing user… solidcp created mailbox
3) Delete user with mailbox
Hope it helps in finding the root cause.
@Jacolex that should be resolved by adding “Enterprise Admins” to the member of group of the SolidCP Server application pool user.
Atleast for exchange 2013 / 2016 that seems to work out for us 🙂
I experienced the similar issue with activesync device assigned to user. I’m not able to delete user account when ActiveSync device child object exists under that account. After delete child object manualy using ADSI Edit, deleting user went successfuly. Is there any solution for this issue?
Thanks all for your suggestions. I got distracted with another project and just came back to this. I thought I would just try deleting the user again to remind myself what the error was and this time the user deleted fine. I didn’t get an error and they have gone from ADUC and from SolidCP. I guess it was a cache or timing issue after moving from WSP to SolidCP but thanks for the advice and the prompt response!
Are you trying to delete the very first created user in an organisation?
I’ve recently encountered this error myself, it is also a migration from WSP. For me I was trying to delete the first user created in a hosted exchange organisation. It would not let me until I did some things to user’s mailbox so that it would no longer have an email address associated with the primary domain.
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