In the latest version of SmarterMail, automated forwarding is a feature that can be disabled per domain or per user.
Even if this feature is enabled in the domain and default settings for new users, when a new user is created in SCP the automated forwarding is not active.
It has nothing to do with the hosting plans.
In SCP we can enter an email address to automatically forward all incoming messages on a particular email account. However, SCP does not know whether or not this feature is active for the user in SmarterMail.
In newer versions of SmarterMail (17.x/100.x) the automatic forwarding feature is inactive by default. These must be enabled in SmarterMail at the default settings for new domains and for new users.
So far so good. If this feature is enabled, when we create a new mailbox in SmarterMail the new user will be able to create forwardings.
However, when creating a new mail account in SCP this feature will not be active in SM.
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