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switch to dedicated ip ERROR

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Posts: 53
Topic starter
(@beckhamk)
Trusted Member
Joined: 7 years ago

getting this error when we switch to dedicated ip for a site.  Any ideas?

 

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'SWITCH_TO_DEDICATED_IP' task on 'xxxxx.com' WEB_SITE ---> System.Exception: Parent zone not found
at SolidCP.EnterpriseServer.WebServerController.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.WebServerController.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
at SolidCP.EnterpriseServer.esWebServers.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esWebServers.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
at SolidCP.Portal.WebSitesEditSite.cmdApplyDedicatedIP_Click(Object sender, EventArgs e)

6 Replies
Posts: 53
Topic starter
(@beckhamk)
Trusted Member
Joined: 7 years ago

BTW:  the ip switch works fine on pre-configured servers / plans prior to moving to solidCP. But for a new server this is not working.

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Posts: 20
(@bhiers)
Eminent Member
Joined: 7 years ago

I'm having the same issue, any news on whats going on?

 

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'SWITCH_TO_DEDICATED_IP' task on xxxxx.edu' WEB_SITE ---> System.Exception: Parent zone not found
at SolidCP.EnterpriseServer.WebServerController.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.WebServerController.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
at SolidCP.EnterpriseServer.esWebServers.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esWebServers.SwitchWebSiteToDedicatedIP(Int32 siteItemId, Int32 ipAddressId)
at SolidCP.Portal.WebSitesEditSite.cmdApplyDedicatedIP_Click(Object sender, EventArgs e)

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Posts: 1456
Admin
(@trobinson)
Noble Member
Joined: 8 years ago

Hey,

 

Sorry for the delay. I have just tried this on 1.1.1 and it appears to work fine. Can you confirm if you are using the latest version?

 

Thanks,

 

Trevor Robinson

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Posts: 53
Topic starter
(@beckhamk)
Trusted Member
Joined: 7 years ago

we are running version 1.1.1 as of 10/15/2016

how can we tell when something is fixed and are the manual zips updated regularly?

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