Hello everyone,

we are facing a serious problem with SolidCP and Exchange 2016:
using the superadmin user, we can’t create the Global Retention policy and Tags in ECM.
The policies are created in the solidcp webgui, but in Exchange Management Console nothing appears.
If we manually create the GLOBAL Retention Policies and Tags in ECM, they are working correctly.

We are able to create USER Retention Policy and USER Retention Tags, they are regularly applied and are working correctly

All these operation were done using superadmin user, and no problem had risen… until Global Retention Policies and Global Retention Tags.

How can we solve/investigate/diagnose this issue?
Thanks in advance