I’m installing SolidCP from scratch and are able to add our DNS server etc but when it comes to our Web Server it errors with: “Error getting remote server information”
I can access the server on IP:9003 both on the server itself and from the Portal/Enterprise Server.
Password is correct have tried multiple.
Running on Windows Server 2012 R2
How can I troubleshoot this?
there’s only 4 possible ways to where you can obtain this issue.
- Portal server can’t reach http://ip:9003 (or whatever you fill in at connection settings)
- Password is incorrect (for testing make sure you use 25 chars and no special characters that can be used in coding such as ” ‘ / > < etc) you can reset this with the installer normally. (clicking the SolidCP Server component then settings).
- The SolidCP versions are different (in some cases if your SolidCP server is too different from the SolidCP Portal it can give this error).
- Do you have any custom Restrictions, filters, caching rules enabled on the global server? in some rare cases i saw that disrupt the connectivity too.
I’m able to add other Windows Server 2012 R2 without any issues.
1 = I can reach the SolidCP Server on http://IP-address:9003
2 = I’ve changed the password to very simple just for testing, still no avail.
3 = Using same latest version on all Server/Portal/Enterprise, I’m installing from scratch.
4 = Don’t have any custom restrictions as the server also replies on http://IP-address:9003
I have run WebSitePanel on this server before but all that have been deleted and SolidCP is installed from scratch just to avoid issues.
Any other ideas who to troubleshoot?
I’m afraid those are the only reasons i seen in 6+ years of WebsitePanel and now SolidCP support.
if 1, 2 , and 3 are ruled out you generally are only left with environmental configurations (usually caching or filter/ restriction settings) that prevent it from passing info around (in such cases the site will load, and appears all good, but due to filter / restriction / or cache the code craps out and SolidCP Portal can’t connect).
since you had WSP installed before i assume you might be able to find the configuration for it in it’s Web.config of the WebsitePanel server (that it’s excluded some rules/ caching etc).
If it’s still not working for you i can look at it my self (will probably take + – 45 minutes max) but common rule is when i look at it my self i will have to invoice for time (1 hour is 75 euro’s, 3 hours 200 euro’s, etc) All profits go back into the SolidCP Project.
Hi, I have enabled the NetBIOS but still the same error, I realized that in ns2 (the server I should add) when I try a da I directly from the server to enter the portal directly from the server gives me error 400 bad request while if I try to enter from a client gives me this error, could not be solid cp causing the problem? How do I fix?
It’s not a SolidCP problem but a confrontational problem in this case (we add / setup servers pretty much every day, and have added a ton since v1.1.2 release, so i can confirm it works 100% with 2003 up to 2016)
Can you load the url http://<serverip>:9003 from the portal server?
If portal server doesn’t load, can you load it from the Server your trying to add?
http://<serverip>:9002 and http://<serverip>:9003,
you can load both from an external client directly from the server, can enter the server with team Viewer?
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