Cannot create mailb...
 
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Cannot create mailbox

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Posts: 57
Topic starter
(@dvoijen)
Trusted Member
Joined: 7 years ago

Server Exchange 2016

Error creating mailbox. See audit log for more details. 

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'CREATE_MAILBOX' task on 'Ans Ewals' EXCHANGE ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Could not enable mail user 'a.ewals@vetebe.nl' at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.Exchange.ExchangeServer.CreateMailEnableUser(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean isConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning) at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) at SolidCP.EnterpriseServer.esExchangeServer.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace ---

 

In event log of the exchange server:

Load balancing failed to find a valid database. Domain controller "xxxxxxxxxxxxxxxxxxxxxxx" was specified. Load balancing report: enabled databases with local copy - 0, local databases count - 0, remote databases count - 0, databases selected for load balancing - 0, databases excluded from initial provisioning - 0. Check that the DB load balancing configuration is correct. If correct, escalate to Dev Data Center team (Cmdlet Infra)

2 Replies
Posts: 1995
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Hello,

It sounds like there's no available mailbox database in your exchange provisioning.

To verify mailbox databases are excluded you can run:

Get-MailboxDatabase | FT Name, IsExcludedFromProvisioning, IsSuspendedFromProvisioning

If you want to add all databases back into provisioning run:
Get-MailboxDatabase | set-mailboxdatabase -isexcludedfromprovisioning $False

 

Please note this issue generally happens when little disk space is available on the server (it will take it out of provisioning before the diskspace runs full).

Regards,

Marco

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Posts: 57
Topic starter
(@dvoijen)
Trusted Member
Joined: 7 years ago

Marco,

Yes that was it thanks!!!

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