Hi,

We have a DAG running 3 Exchange 2019 CU15 Aug25SU devices.
We recently set our MBX02 as prinary server on which the databases are mounted instead of the MBX01 because we had some errors on that server.

Now when we create a new mailbox via SolidCP we get the error below.

Error reading mailbox general settings. See audit log for more details.

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'GET_MAILBOX_GENERAL' task on '' EXCHANGE ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Filename: redirection.config Error: Cannot read configuration file due to insufficient permissions at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.Exchange.ExchangeServer.GetMailboxGeneralSettings(String accountName) at SolidCP.EnterpriseServer.ExchangeServerController.GetMailboxGeneralSettings(Int32 itemId, Int32 accountId) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.ExchangeServerController.GetMailboxGeneralSettings(Int32 itemId, Int32 accountId) at SolidCP.EnterpriseServer.esExchangeServer.GetMailboxGeneralSettings(Int32 itemId, Int32 accountId) --- End of inner exception stack trace ---

Note that the user is created after this error but obviously the mailbox is not. After thay user is created I get the error below here when creating the mailbox,

I did check the forum but couln't see what is wrong. The powershell url is set to https://mbx01,domainname.local/powershell but even if we change that to https://mbx02.domainname.local/powershell it giver the same error.

Can you see what the issue might be with this?

Error creating mailbox. See audit log for more details.

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'CREATE_MAILBOX' task on 'Fabienne Koenen' EXCHANGE ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> The specified domain either does not exist or could not be contacted. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.HostedSolution.Organizations.GetUserGeneralSettings(String loginName, String organizationId) at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) at SolidCP.EnterpriseServer.esExchangeServer.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace ---

Can I locate the mentioned audit log on a different location other than C:\SolidCP\Enterprise Server\App_Data\AuditLog\audit.log ?
The logfile is not present.