On a working SolidCP / Exch 2016 installation cannot create any more new users
User is created ok in AD but fails to get an Exchange mailbox
Things that have recently been changed: Exchange 2016 is running on a DAG on 2 CU2 2016 exchange servers and a 3rd server running Exch 2016 CU6 has been recently introduced. This server is NOT yet a member of the DAG
Error creating mailbox. See audit log for more details.
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'CREATE_MAILBOX' task on 'test2 test' EXCHANGE ---> System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Could not enable mail user 'test2@xxx.co.za' at SolidCP.Providers.HostedSolution.Exchange2016.CreateMailEnableUserInternal(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean IsConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning) at SolidCP.Server.ExchangeServer.CreateMailEnableUser(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean isConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning) --- End of inner exception stack trace --- at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.Exchange.ExchangeServer.CreateMailEnableUser(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean isConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning) at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) at SolidCP.EnterpriseServer.esExchangeServer.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace ---
Hello,
The error is more of a generic error, for more information your best to check out the Exchange management log or other logs in the event viewer around the same time your trying to create the mailbox.
From your description i would double check if you still got a mailbox database in the auto provisioning.
I would also double check the SolidCP Configuration for OAB Generation Server and Public Folder server.
Regards,
Marco
Yes on the exchange CAS server SolidCP Server is installed on there's a SolidCP Log inside the Event viewer, however if/ when it errors to the Mail Enable i can guarantee it will have ran multiple exchange commands which should be visable in the exchange management log.
Thank you for the reply.
Tried to create new mailbox and looks like the creation command never hits Exchange, cannot see any command sent to the Command Logging Window.
On SolidCP logs i can see this error
[8/15/2017 7:54:32 AM] WARNING: Exchange Invoke error: Couldn't find database "DAG". Make sure you have typed it correctly.
(DAG is the name of the DAG in exchange)
UPDATE
After replacing the name "DAG" with a standalone DB name (DB5) the mailbox got created.
So looks like the problem is that it cannot see the DAG. Any thoughts on it?
Thank you for the update.
How did you enter the DAG name in solidcp?
as it should be the actual netbios name of the DAG (without mylocaldomain.local behind it)
Once thats entered correctly it shouldn't have any issues.
Please note that the Archiving mailbox (if filled in - you can leave blank) does require an actual Mailbox Database name.
