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error when resetting the password for some accounts

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Topic starter
(@dthiongane)
New Member
Joined: 6 years ago

Hello,

I have this error message when resetting the password for some accounts:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'SET_USER_PASSWORD' task on '' ORGANIZATION ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> There is no such object on the server. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.EnterpriseServer.OrganizationController.SetUserPassword(Int32 itemId, Int32 accountId, String password) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.OrganizationController.SetUserPassword(Int32 itemId, Int32 accountId, String password) at SolidCP.EnterpriseServer.esOrganizations.SetUserPassword(Int32 itemId, Int32 accountId, String password) --- End of inner exception stack trace ---

1 Reply
Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Normally this error indicates the account information the SolidCP Database has does not match Active Directory.

It can happen by changing upn names or samacc names outside of solidcp (in some cases upn can get reset by an OWA Password reset in Exchange).

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