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Unable to create user mailbox need help

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Posts: 4
 raj1
Topic starter
(@raj1)
New Member
Joined: 8 years ago

Here is the error am getting while trying to create a user. This is a new set up it was working in my previous set up.
I have installed same exchage version and control panel works fine with AD but unable to create mailbox:-

ystem.Exception: Error executing ‘CREATE_MAILBOX’ task on ” EXCHANGE —> System.Web.Services.Protocols.SoapException: Server was unable to process request. —> Cannot bind parameter ‘PrimarySmtpAddress’. Cannot convert value “machalePublicFolderMailbox@” to type “Microsoft.Exchange.Data.SmtpAddress”. Error: “You can’t forward email to “machalePublicFolderMailbox@” because the address format isn’t correct. Please enter an email address with this format: user name, the @ sign, followed by the domain name. For example, tonysmith@contoso.com or tony.smith@contoso.com.” —> Cannot convert value “machalePublicFolderMailbox@” to type “Microsoft.Exchange.Data.SmtpAddress”. Error: “You can’t forward email to “machalePublicFolderMailbox@” because the address format isn’t correct. Please enter an email address with this format: user name, the @ sign, followed by the domain name. For example, tonysmith@contoso.com or tony.smith@contoso.com.” —> You can’t forward email to “machalePublicFolderMailbox@” because the address format isn’t correct. Please enter an email address with this format: user name, the @ sign, followed by the domain name. For example, tonysmith@contoso.com or tony.smith@contoso.com. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at WebsitePanel.Providers.Exchange.ExchangeServer.CreateMailEnableUser(String upn, String organizationId, String organizationDistinguishedName, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean isConsumer, Boolean enabledLi……………..

3 Replies
Posts: 4
(@knowledgeguard)
New Member
Joined: 9 years ago

Hello,

Thank you for your question, from what i see with your error You can’t forward email to “machalePublicFolderMailbox@” because the address format isn’t correct. This is an issue that will be fixed in the next release. It is a validation of email address to make sure EMAIL is lowercase only. from the address i see in the error machalePublicFolderMailbox@ P F and M are UPPERCASE.

Solution:

Do not use UPPERCASE letters in an email address. This includes any email address, including System Settings => SMTP Server Settings => User field.

Please try and fix all email addresses, and write back if you need any more assistance.

Hope this helps

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Posts: 4
 raj1
Topic starter
(@raj1)
New Member
Joined: 8 years ago

Thanks for the response but that is not the answer.

Marco helped me fixed the issue it was an issue with the server component version vs enterprise server version.

I was suspecting that after some troubleshooting and some how was able to replicate old version and that fixed the issue.

Thank you

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Posts: 4
 raj1
Topic starter
(@raj1)
New Member
Joined: 8 years ago

A BIG THANK YOU TO MARCO.

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