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Unable to import websites

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2 Users
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Posts: 9
Topic starter
(@atmweb)
Active Member
Joined: 6 years ago

Hi there,

We're trying to import existing sites from one of our servers and are running into an issue.

We can import databases fine, but when we try to import websites, it appears to be successful but the site is not added to the hosting space.

When we bring up the Audit Log as serveradmin, we see:

Can't import item
Server was unable to process request. ---> Could not create system user ---> The group name could not be found.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.WebServerController.ImportItem(Int32 packageId, Int32 itemTypeId, Type itemType, ResourceGroupInfo group, String itemName)
at SolidCP.EnterpriseServer.ImportController.ImportItemsInternal(String taskId, Int32 packageId, String[] items)

Any suggestions would be appreciated.

Thanks

2 Replies
Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Hello,

Is the IIS Group name set in the portal --> configuration --> servers --> [webservice] (at the top) created on the Server it self? (or Active Directory if applicable).

It seems to be missing a valid group to make the app pool user a member of.

regards,

Marco

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Posts: 9
Topic starter
(@atmweb)
Active Member
Joined: 6 years ago

That was it - the group was set in the panel, but I had assumed it was created by the SolidCP Server install.  I created the group manually it's working like a charm.

Thanks

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