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Upgraded from Websitepanel - Smartermail not working

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Posts: 115
Topic starter
(@jimjams)
Estimable Member
Joined: 8 years ago

Hi Guys,
Upgraded successfully from Websitepanel. All is working Except Smartermail, cannot create or edit mail accounts:

System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: The signature or decryption was invalid ---> WSE523: The CipherData contents are invalid.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.ServiceProvider.Install()
at SolidCP.EnterpriseServer.esServers.InstallService(Int32 serviceId)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esServers

33 Replies
Posts: 1995
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

The signature or decryption was invalid —> WSE523: The CipherData contents are invalid.

Usually means the Cipher key for the SolidCP Server is not correct.

so if you go to Configuration --> Servers --> your Smartermail server

it will most likely give an connection error.

If you installed it by the Installer you can reset the password by selecting the SolidCP Server --> Settings.

If you manually want to reset you can copy over a password in the db table "Servers" from one that does work into the Server of the Smartermail, then copy over the Cipher key in the SolidCP Server from the one you copied to the Smartermail server.

Regards,

Marco

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Posts: 115
Topic starter
(@jimjams)
Estimable Member
Joined: 8 years ago

I fixed the key issue and the server is loading in Servers without issue now.
But Smartermail is still not accepting anything, how can I debug? Websitepanel had its own Windows server log, where are the debug logs for SolidCP please?

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Posts: 115
Topic starter
(@jimjams)
Estimable Member
Joined: 8 years ago

I have an MS SQL on the same remote server and that's creating new databases correctly. So its just Smartermail that's not working.
Is there a log off the API call somewhere?

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Posts: 1995
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

The error you added above isn't the api call, it's that the SolidCP Server can't connect properly.

 

Did you check the server page i mentioned in my previous post?

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