Upgraded from Websitepanel – Smartermail not working

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17.20K views02 - 09 - 2016

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JimJams 312 01 - 09 - 2016 0 Comments

Hi Guys,
Upgraded successfully from Websitepanel. All is working Except Smartermail, cannot create or edit mail accounts:

System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: The signature or decryption was invalid —> WSE523: The CipherData contents are invalid.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.ServiceProvider.Install()
at SolidCP.EnterpriseServer.esServers.InstallService(Int32 serviceId)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esServers

33 Answers

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score 0 · Answer 1 · 2016-09-01T22:45:05+00:00

The signature or decryption was invalid —> WSE523: The CipherData contents are invalid.

Usually means the Cipher key for the SolidCP Server is not correct.

so if you go to Configuration –> Servers –> your Smartermail server

it will most likely give an connection error.

If you installed it by the Installer you can reset the password by selecting the SolidCP Server –> Settings.

If you manually want to reset you can copy over a password in the db table “Servers” from one that does work into the Server of the Smartermail, then copy over the Cipher key in the SolidCP Server from the one you copied to the Smartermail server.

Regards,

Marco

score 0 · Answer 2 · 2016-09-01T22:54:49+00:00

I fixed the key issue and the server is loading in Servers without issue now.
But Smartermail is still not accepting anything, how can I debug? Websitepanel had its own Windows server log, where are the debug logs for SolidCP please?

score 0 · Answer 3 · 2016-09-01T23:06:21+00:00

I have an MS SQL on the same remote server and that’s creating new databases correctly. So its just Smartermail that’s not working.
Is there a log off the API call somewhere?

score 0 · Answer 4 · 2016-09-01T23:39:21+00:00

The error you added above isn’t the api call, it’s that the SolidCP Server can’t connect properly.

Did you check the server page i mentioned in my previous post?

score 0 · Answer 5 · 2016-09-01T23:40:42+00:00

Ah sorry i missed ur last post.

If the keys where changed the api user/password most likely aren’t stored properly anymore.

Try and re-enter the credentials in the Smartermail service and try again.

score 0 · Answer 6 · 2016-09-01T23:56:02+00:00

Thanks for your help Marco,
It seems various IIS resets and recycles etc have fixed it.

I now have an issue with a remote MS SQL server, its simply coming back with:

System.Exception: Exception of type ‘System.Exception’ was thrown.

Is there anywhere I can see a true debug log for the calls?

Marco Tiggelaar · Answer 7 · 2016-09-02T00:01:04+00:00

Hmm usually the best information is the audit log under serveradmin.

The second best information is the SolidCP Server’s Eventlog (in windows it self).

which should log warnings and errors of what it’s trying to do.

There isn’t much more then that (you can increase log level in the SolidCP Server web.config to 4, but usually it doesn’t give much more info on the matter).

PS:

The remote SQL Server does it still have an SolidCP Server installed and configured? (same version as all the others).

score 0 · Answer 8 · 2016-09-02T00:05:21+00:00

I’m not getting “SolidCP Server’s Eventlog” I see the old Websitepanel log, but not the SolidCP one?

score 0 · Answer 9 · 2016-09-02T00:08:02+00:00

ok restarting event log loaded it:

[9/1/2016 11:11:24 PM] WARNING: System.Net.WebException: The remote server returned an error: (404) Not Found.

score 0 · Answer 10 · 2016-09-02T00:10:06+00:00

So how is the server setup?

does your sql server have an SolidCP Server module installed there to?

or are you trying to load a sql through anothers servers SolidCP Server?

Upgraded from Websitepanel – Smartermail not working

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