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Jul 18, 2016 3:49 pm
What is the concept behind "service levels" and how it can be used?
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Jul 18, 2016 3:53 pm
Service Levels was introduced in the late WSP 2.1's.
It doesn't do much besides show the customer which SLA plan he/she got.
(for example Best effort, within 1 hour, and so on)
It doesn't do anything else.
