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Access System under hosting spaces generates error


it4can
Posts: 4
Topic starter
(@it4can)
New Member
Joined: 5 years ago

Hello,

Currently using 1.03 and have a Virtual server with Exchange 2016.

Initially everything appeared to be working after install and I can still create customers, hosted organizations, mailbox plans, mailboxes etc.  However, if I click on "System" under "Hosting Spaces"  I get the error.   I'm
Server Error in '/' Application.

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'GET_ORG_STATS' task on '' ORGANIZATION ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at SolidCP.EnterpriseServer.OrganizationController.GetOrganizationStatisticsInternal(Int32 itemId, Boolean byOrganization)
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.OrganizationController.GetOrganizationStatisticsInternal(Int32 itemId, Boolean byOrganization)
at SolidCP.EnterpriseServer.esOrganizations.GetOrganizationStatistics(Int32 itemId)
--- End of inner exception stack trace ---
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'GET_ORG_STATS' task on '' ORGANIZATION ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at SolidCP.EnterpriseServer.OrganizationController.GetOrganizationStatisticsInternal(Int32 itemId, Boolean byOrganization)
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.OrganizationController.GetOrganizationStatisticsInternal(Int32 itemId, Boolean byOrganization)
at SolidCP.EnterpriseServer.esOrganizations.GetOrganizationStatistics(Int32 itemId)
--- End of inner exception stack trace ---

Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'GET_ORG_STATS' task on '' ORGANIZATION ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at SolidCP.EnterpriseServer.OrganizationController.GetOrganizationStatisticsInternal(Int32 itemId, Boolean byOrganization)
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.OrganizationController.GetOrganizationStatisticsInternal(Int32 itemId, Boolean byOrganization)
at SolidCP.EnterpriseServer.esOrganizations.GetOrganizationStatistics(Int32 itemId)
--- End of inner exception stack trace ---]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +233985
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +270
SolidCP.EnterpriseServer.HostedSolution.esOrganizations.GetOrganizationStatistics(Int32 itemId) +93
SolidCP.Portal.SpaceQuotas.AddServiceLevelsQuotas() +142
SolidCP.Portal.SpaceQuotas.OnPreRender(EventArgs e) +20
System.Web.UI.Control.PreRenderRecursiveInternal() +107
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Control.PreRenderRecursiveInternal() +204
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +7675
Event Viewer has an Application -> ASP.NET -> Event ID 1309 saying an unhandled exception occurred with w3wp.exe.

Any ideas?

5 Replies
Marco Tiggelaar
Posts: 1965
Admin
(@m-tiggelaar)
Contributor
Joined: 6 years ago

Hello,

I can't quite follow where you click on system under hosting spaces menu? (maybe a full screenshot + step by step click from login to error possible?)

Or do you mean the top level Serveradmin System space? (that space is never to be used to deploy anything on --> you create hosting plans under serveradmin, create a user or reseller --> and under that you create things like organizations / domains / etc).

Regards,

Marco

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it4can
Posts: 4
Topic starter
(@it4can)
New Member
Joined: 5 years ago

Thanks for the quick response Marco.

I'm attaching the screenshot.  When I click on System located under hosting spaces I get the error.  This is at the top level after I login to SolidCP as serveradmin.

I wasn't trying to deploy anything under it, was just alarmed by the error.  This server has not been made production yet and I'm wanting to clear these up if it could cause problems down the road.

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Marco Tiggelaar
Posts: 1965
Admin
(@m-tiggelaar)
Contributor
Joined: 6 years ago

ah,

thats an odd one as it should just show statistics on there normally (for me on my tests it works.

If you want i can schedule in a remote session tomorrow to take a look for you?

(as i really never seen this before so i can't begin to guess what could cause it :))

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it4can
Posts: 4
Topic starter
(@it4can)
New Member
Joined: 5 years ago

I think a remote session would be a great idea.  Do you have a link to support services? I'd like to pay for your help.

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1 Reply
Marco Tiggelaar
Admin
(@m-tiggelaar)
Joined: 6 years ago

Contributor
Posts: 1965

Currently SolidCP is still in the process to be registered as a non-profit foundation, until then i can only provide paid services by my main company (Key4ce) i can promise every last dime gets pushed back in the project tho 🙂

but that being said: If it's a bug --> i am happy to do it free of charge so i can collect info and hopefully make a fix before 1.1.0 release end this month.

if it's a configuration error we can do paid services through my main company ( https://key4ce.com/services/server-support ) where i promise i will push back every dime back into this project 🙂
Will that work for you? (ps i live in GMT +2 --> if you have time around 13:00 tomorrow? either way ping me at skype: Key4ce )

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