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Customer Sites management error

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Posts: 11
Topic starter
(@pythonit)
Active Member
Joined: 8 years ago

Hi Guys,

While traversing > Customers > (user) > Websites > (image below).

If i do anything on this page and save, or on any of the tabs like web engines etc, i get what to me is a generic error.

have you guys seen this error before?

I installed ZOO also but made no difference.

Cheers guys, cant figure this one out.

Dean

2 Replies
Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Hello,

It looks like it falls over Helicon ape.

Can you check in your hosting plan --> and make sure it's turned off?

i'm not 100% sure if this will fix existing (you can test) if not try a new hosting space and make a test website while trying to replicate your issue (it should then be fixed).

If it fixes it and it doesn't work for existing i will check out how to resolve the existing for you (will most likely be a sql query)

Regards,

Marco

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Posts: 11
Topic starter
(@pythonit)
Active Member
Joined: 8 years ago

Hi Marco , thanks again for helping with this, ill donate what i can after i get paid, 🙂

.htaccess (Helicon Ape): Is not disabled, i ensured it was off during the installation as per your install guide/video.

 

But to ensure i had not missed anything i created a new hosting plan & Customer space with minimal settings like domain and stats etc.

created new domain & site.

Now i can successfully save the web settings, ill go back to my default hosting plan now and see if i can eliminate the problem module.

Thanks 🙂

Dean

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