Error creating Soli...
 
Notifications
Clear all

Error creating SolidCP account through WHMCS

2 Posts
2 Users
0 Reactions
370 Views
Posts: 2
Topic starter
(@considwell)
Active Member
Joined: 7 months ago

Hi im struggling to create user accounts in SolidCP through whmcs, i receive the following error:
CreateAccount Fault: (Code: 0, Message: ChangeUserStatus Fault: (Code: 0, Message: SOAP Fault: (Code: 0, Message: Server was unable to process request. ---> Object reference not set to an instance of an object.), Service ID: 154)

 

The package name matches SolidCP

The Parent Space ID is 1 and PlanID is correct

Send HTML mail is ticked

 

The SolidCP server in WHMCS is fine and when testing connection, its fine

 

Anyone know how to resolve this issue?

 

Thank you

1 Reply
Posts: 4
Customer
(@mollylucas89)
Active Member
Joined: 4 months ago

Hello,

You can follow these steps:
Double-check that all required fields in WHMCS and SolidCP are correctly filled out.
Ensure that the PlanID and Parent Space ID match exactly with those in SolidCP.
Verify that the SolidCP server details in WHMCS are accurate and the connection test is successful.
Check the SolidCP logs for more detailed error information.

Reply
Share: