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Error "The expected version of the software is not found on your server" adding Hosted Organization

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engpierre
Posts: 1
Topic starter
(@engpierre)
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Joined: 1 year ago

I got this error when trying to add hosted organization, but Iam able to add Hosted Exchange 2016, Kindly help to solve it.

14 Replies
Trevor Robinson
Posts: 1328
Admin
(@trobinson)
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Joined: 5 years ago

Hello,

Can you confirm the server is in a domain?

Regards,

Trevor

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dnnyfst
Posts: 8
(@dnnyfst)
Active Member
Joined: 5 months ago

Hello,

I've got the same error. I'm able to add Hosted Exchange to my Exchange 2013, but I'm not able to add Hosted Organizations. The Exchange 2013 server is in a domain.

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Trevor Robinson
Posts: 1328
Admin
(@trobinson)
Member
Joined: 5 years ago

Hello,

When you installed SolidCP Server did you select to make a domain account?

The check is ensuring the UserDomainName does not match the machine name.

Regards,

Trevor

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dnnyfst
Posts: 8
(@dnnyfst)
Active Member
Joined: 5 months ago

Hello Trevor,

Thanks for the quick response. I just reinstalled the SolidCP Server and made sure to create a new domain user. Now I was able to add Hosted Organizations, but I get the following error while creating a new domain for a customer: 

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'CREATE_ORG' task on 'test' ORGANIZATION ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Unknown error (0x80005000) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.HostedSolution.Organizations.OrganizationExists(String organizationId) at SolidCP.EnterpriseServer.OrganizationController.CreateOrganization(Int32 packageId, String organizationId, String organizationName, String domainName) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.OrganizationController.CreateOrganization(Int32 packageId, String organizationId, String organizationName, String domainName) at SolidCP.EnterpriseServer.esOrganizations.CreateOrganization(Int32 packageId, String organizationID, String organizationName, String domainName) --- End of inner exception stack trace ---

From Audit log:

Server was unable to process request. ---> Unknown error (0x80005000)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.OrganizationController.RollbackOrganization(Int32 packageId, String organizationId)
Server was unable to process request. ---> Unknown error (0x80005000)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.HostedSolution.Organizations.OrganizationExists(String organizationId)
at SolidCP.EnterpriseServer.OrganizationController.CreateOrganization(Int32 packageId, String organizationId, String organizationName, String domainName)
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