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Error to create hosting account with whmcs after accept order

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Posts: 2
Topic starter
(@fiachehr)
New Member
Joined: 6 years ago

hi

i try to create hosting plan with whmcs but after accepted order get an error

Some Orders Failed to Accept
0 order(s) accepted successfully, but 1 order(s) failed (Order Number(s): 8). See the Activity Log for more information: System Activity Log

in System Activity Log

14/05/2019 13:12

Module Create Failed - Service ID: 18 - Error: CreateAccount Fault: (Code: 0, Message: ChangeUserStatus Fault: (Code: 0, Message: SOAP Fault: (Code: 0, Message: Server was unable to process request. ---> Object reference not set to an instance of an object.), Service ID: 18)
admin
x.xxx.xxx.xx

14/05/2019 13:12

CreateAccount Fault: (Code: 0, Message: ChangeUserStatus Fault: (Code: 0, Message: SOAP Fault: (Code: 0, Message: Server was unable to process request. ---> Object reference not set to an instance of an object.), Service ID: 18)
admin
x.xxx.xxx.xx

14/05/2019 13:11

Running Module Create on Accept Pending Order

Soap Client is Active in Server
And My php version 7.2
Solid Cp Version is 1.4.2

2 Replies
Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Hello,

I believe this was handled via Tickets but:

  • Double check your configuration in SolidCP, make sure you can create the user/space manually in solidcp directly without errors
  • Double check your whmcs configuration, make sure there's not a mistake or difference in your product and server configurations

Regards,

Marco

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Posts: 2
Topic starter
(@fiachehr)
New Member
Joined: 6 years ago

hi marco
I try to install colidcp on another VPS And check again

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