Hi Support,
we are experiencing an issue during loading member of user exchange mailbox with this spessific error:
Error reading mailbox general settings. See audit log for more details.
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'GET_DISTR_LIST_BYMEMBER' task on '' EXCHANGE ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.Exchange.ExchangeServer.GetDistributionListGeneralSettings(String accountName) at SolidCP.EnterpriseServer.ExchangeServerController.GetDistributionListsByMember(Int32 itemId, Int32 accountId) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.ExchangeServerController.GetDistributionListsByMember(Int32 itemId, Int32 accountId) at SolidCP.EnterpriseServer.esExchangeServer.GetDistributionListsByMember(Int32 itemId, Int32 accountId) --- End of inner exception stack trace ---
Hello,
Unfortunately this is a generic error with little information to the actual problem.
The most easy way to investigate whats wrong is check out event log for further warnings and errors. which happen at the same time.
It can be an issue with AD DC, Exchange, etc. (i have resolved quite a few of those but the solution always varies, it is however normally an issue with the environment and not SolidCP it self).
Regards,
Marco
