exchange mailbox settings limited

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Solved5.77K views25 - 01 - 2017

0

siliconbase 17 23 - 01 - 2017 0 Comments

Hi,

as serveradmin I see all tabs in the edit user settings of exchange mailboxes but the admin user of the customer does not see the mail flow settings, email addresses tab. How can I give the necessary permissions to the user to see these settings?

Thanks,

Bora

Question is closed for new answers.

siliconbase edited question 25 - 01 - 2017

9 Answers

0

Trevor Robinson 6.16K Posted 24 - 01 - 2017 0 Comments

Hello,

Can i double check 2 things:

Does the hosting plan have Consumer Organization Support enabled?
Is this a normal user account and not a demo?

Thanks,

Trevor Robinson

siliconbase selected as best answer 25 - 01 - 2017

score 0 · Answer 1 · 2017-01-23T11:52:23+00:00

Hello,

Which version of SolidCP are you using?

as i can confirm this is working in v1.1.2 for me (and as far as i am aware there aren’t any settings that can influence this behavior for a SolidCP User. Only thing to make sure is that HTML mail is set instead of Plain Text as Plain Text is still a bit buggy).

Regards,

Marco

score 0 · Answer 2 · 2017-01-23T12:19:49+00:00

Hi Marco,

I’m using 1.1.2 as far as I can get from the servers config page. I have attached the screenshot of the page that the user can see..

Is there somewhere I can check for the permissions etc on the database or elsewhere?

Thanks,

Bora

score 0 · Answer 3 · 2017-01-23T21:05:18+00:00

Hello Bora,

I have looked into this and unable to replicate the problem. I logged in as ServerAdmin, Reseller & User and the tabs did all appear for the exchange mailbox.

Can you confirm if you login as the serveradmin you are able to see the page with all the tabs? As far as i’m aware there are no permissions per user except what is included in the code.

Can you also confirm you are using 1.1.2 on the portal (Bottom Right of any page)?

Kind Regards,

Trevor Robinson

score 0 · Answer 4 · 2017-01-23T21:26:18+00:00

Hi,

As you can see on the attached screenshot of the same mailbox yes I can see all the tabs if I login as the serveradmin.

And also I see 1.1.2 on the portal pages.

Is it possible that it has something to do with the hosting plan?

Thanks,

Bora

score 0 · Answer 5 · 2017-01-24T07:07:04+00:00

Yes I have checked again. Consumer organization support is enabled and it is not a demo account. I have tried to change the user account to reseller account and all the settings are available. When I change it back to user account these tabs disappear.

There are other accounts with the same problem on the server.

Thanks,

Bora

score 0 · Answer 6 · 2017-01-24T15:04:11+00:00

Hey,

I do wonder if this is part of the consumer organization support. Is there a reason you are using this rather than each customer having their own address per hosted org with a shared address book?

Kind Regards,

Trevor Robinson

score 0 · Answer 7 · 2017-01-24T20:36:43+00:00

Hi,

I did not understand what you mean exactly. There is one hosted organisation under one customer account. And there are multiple exchange accounts under that hosted organisation.

There are many customer solidcp accounts like that.

Thanks,

Bora

score 0 · Answer 8 · 2017-01-25T10:21:06+00:00

Hi,

I have disabled consumer organization support and now everything looks fine. I did not understand that I should disable it on the first time.. sorry for that and thank you for your help..

Br,

Bora

exchange mailbox settings limited

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