[ RDS Deployement ] Cannot index into a null array.

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3.25K views08 - 12 - 2016

0

anthineo 0 08 - 12 - 2016 0 Comments

Hi The solidcp team,

We followed the manual about RDS and we have 1.1.2 version everywhere.

Entreprise and portal up and running fine

gateway+rdweb+solidcp server ok

Broker server ok

Certificate ok

adding a RDS server 2012 or 2016 to a customer ok

adding or creating a Collection = not ok

there the error when adding or creating a RDS collection Solidcp for a customer.

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. —> System.Exception: Error executing ‘ADD_RDS_COLLECTION’ task on ” REMOTE_DESKTOP_SERVICES —> System.Web.Services.Protocols.SoapException: Server was unable to process request. —> Cannot index into a null array. —> Cannot index into a null array.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.RemoteDesktopServices.RemoteDesktopServices.CreateCollection(String organizationId, RdsCollection collection)
at SolidCP.EnterpriseServer.RemoteDesktopServicesController.AddRdsCollectionInternal(Int32 itemId, RdsCollection collection)
— End of inner exception stack trace —
at SolidCP.EnterpriseServer.RemoteDesktopServicesController.AddRdsCollectionInternal(Int32 itemId, RdsCollection collection)
at SolidCP.EnterpriseServer.esRemoteDesktopServices.AddRdsCollection(Int32 itemId, RdsCollection collection)
— End of inner exception stack trace —
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esRemoteDesktopServices.AddRdsCollection(Int32 itemId, RdsCollection collection)
at SolidCP.Portal.RDS.RDSCreateCollection.btnSave_Click(Object sender, EventArgs e)

Regards

James

15 Answers

1 2 Next »

score 0 · Answer 1 · 2016-12-08T12:01:28+00:00

Hello,

Can you please check that the provider settings for RDS are correct? The connection broker and gateway servers do need to be the FQDN of the server and cannot be a loadbalancer.

Kind Regards,

Trevor Robinson

score 0 · Answer 2 · 2017-01-16T12:06:23+00:00

…same Error here.

Eventlog on RDS-Gateway-Server: WARNING: Invoke error: The RD Connection Broker server is not available. Verify that you can connect to the RD Connection Broker server.

Session Broker FQDN is set in RDS Provider. Server ist accessible from all Servers within Domain.

score 0 · Answer 3 · 2017-01-16T20:46:16+00:00

Hi,

Can you try load the Windows server manager that it shows the RD Connection Broker in Server Manager? I have uploaded a image of how it should look like

Kind Regards,

Trevor Robinson

score 0 · Answer 4 · 2017-01-17T08:24:46+00:00

Hey Trevor,
thy for answering.

Yes, it is.
The only thing is: my Session Broker is Windows 2016. All other Servers are 2012R2 because 2016 does not work on Gateway and Session Host Servers with SCP.

score 0 · Answer 5 · 2017-01-18T13:40:03+00:00

Switched complete to Windows 2012R2.
Still same Error.

Adding Collections from Powershell works perfekt.
Importing Collections leads into the same “Cannot index into a null array” Error….

Any Suggestions….?

score 0 · Answer 6 · 2017-01-19T01:24:36+00:00

Hello,

Can you also check the Enterprise server Event log?

The error is a little generic so makes its hard to give you direction on the problem. Can you see any other errors in the application event log either?

Kind Regards,

Trevor Robinson

score 0 · Answer 7 · 2017-01-19T08:50:10+00:00

0

dr.action 12 Posted 19 - 01 - 2017 0 Comments

No entries in Eventlog on Enterprise Server.

score 0 · Answer 8 · 2017-01-20T04:46:48+00:00

Hello,

Seems you have a tricky problems and i am running out of ideas.

Would it be possible for you to try increase the logging on the RDS SolidCP Server web.config to 4.

If you can let me know what errors are in the event log and if you can let me know the 4 before the error as that should allow me to find which pieces of code have the issue.

Kind Regards,

Trevor Robinson

dr.action · Answer 9 · 2017-01-20T09:10:26+00:00

Here are all Eventlog entries created during the Add RDS Collection Safe Process. Loglevel is 4.

[1/20/2017 10:03:13 AM] ERROR: ‘Remote Desktop Services Windows 2012’ CreateCollection
System.Management.Automation.CmdletInvocationException: Cannot index into a null array. —> System.Management.Automation.RuntimeException: Cannot index into a null array.
at System.Management.Automation.ExceptionHandlingOps.CheckActionPreference(FunctionContext funcContext, Exception exception)
at System.Management.Automation.Interpreter.ActionCallInstruction`2.Run(InterpretedFrame frame)
at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)
at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)
at System.Management.Automation.Interpreter.Interpreter.Run(InterpretedFrame frame)
at System.Management.Automation.Interpreter.LightLambda.RunVoid1[T0](T0 arg0)
at System.Management.Automation.PSScriptCmdlet.RunClause(Action`1 clause, Object dollarUnderbar, Object inputToProcess)
at System.Management.Automation.PSScriptCmdlet.DoEndProcessing()
at System.Management.Automation.CommandProcessorBase.Complete()
— End of inner exception stack trace —
at System.Management.Automation.Runspaces.PipelineBase.Invoke(IEnumerable input)
at SolidCP.Providers.RemoteDesktopServices.RdsRunspaceExtensions.ExecuteShellCommand(Runspace runSpace, Command cmd, Boolean useDomainController, String primaryDomainController, Object[]& errors)
at SolidCP.Providers.RemoteDesktopServices.Windows2012.CreateCollection(String organizationId, RdsCollection collection)
at SolidCP.Server.RemoteDesktopServices.CreateCollection(String organizationId, RdsCollection collection)
[1/20/2017 10:03:12 AM] START: ExecuteShellCommand
[1/20/2017 10:03:12 AM] WARNING: powershell: New-RDSessionCollection
[1/20/2017 10:03:12 AM] END: ExecuteShellCommand
[1/20/2017 10:03:09 AM] START: ExecuteShellCommand
[1/20/2017 10:03:09 AM] WARNING: Creating Collection
[1/20/2017 10:03:09 AM] END: OpenRunspace
[1/20/2017 10:03:08 AM] START: OpenRunspace
[1/20/2017 10:03:08 AM] START: ‘Remote Desktop Services Windows 2012’ CreateCollection
[1/20/2017 10:03:08 AM] END: ‘Remote Desktop Services Windows 2012’ CheckRDSServerAvaliable
[1/20/2017 10:03:08 AM] START: ‘Remote Desktop Services Windows 2012’ CheckRDSServerAvaliable

score 0 · Answer 10 · 2017-01-20T14:01:44+00:00

After switching from german language windows to united-states englisch windows everything works perfekt….

[ RDS Deployement ] Cannot index into a null array.

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