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Last Post by Duarte 3 days ago

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Posts: 89

Beamer

Topic starter

Jun 11, 2025 11:55 am

(@hemens)

Estimable Member

Joined: 9 years ago

Recently upgraded by Smartermail and accordingly added SM100 service in scp (old SM service still exists)

When i try to create email id in scp, i dont get any error but at the same time new id is not reflecting in SCP or SM

If earlier SM service in SCP to be removed then how ? i tried deleting the service but getting error
Service could not be deleted because it contains service items (web sites, FTP accounts, databases, etc.). Delete related hosting spaces or separate service items and then delete service.

Kindly advice and thanks

Topic Tags

13 Replies

Posts: 89

Beamer

Topic starter

Jun 11, 2025 1:56 pm

(@hemens)

Estimable Member

Joined: 9 years ago

When i open any existing domain / email account, am getting below error

Hosting Space:

Stack Trace:

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Could not get mailbox ---> The request failed with the error message:
--

Object Moved

This document may be found here
--.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.Mail.MailServer.GetAccount(String accountName)
at SolidCP.EnterpriseServer.MailServerController.GetMailAccount(Int32 itemId)
at SolidCP.EnterpriseServer.esMailServers.GetMailAccount(Int32 itemId)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esMailServers.GetMailAccount(Int32 itemId)
at SolidCP.Portal.MailAccountsEditAccount.BindItem()

Posts: 89

Beamer

Topic starter

Feb 16, 2026 2:26 pm

(@hemens)

Estimable Member

Joined: 9 years ago

Hello

Anyone facing issue with recent update of Smartermail !!!

When i try to open any existing mail domain am getting error as below

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Could not get mail domain ---> Object reference not set to an instance of an object.

Also when i try to add new email id, dont get error but doesnt get created too.

Thanks

Posts: 1527

Trevor Robinson

Admin

Feb 16, 2026 2:37 pm

(@trobinson)

Noble Member

Joined: 10 years ago

Hey,

I checked the changelog for the latest version (Build 9540 (Feb 13, 2026)) it does list:

Security: Added the ability for system administrators to add IP restrictions for all APIs.
Security: APIs now follow blacklist/whitelist restrictions for all scope levels.

If you have the restrictions on then you will need to whitelist the machine running SolidCP Server, depending how you connect this might be 127.0.0.1 if your running locally.

Do you know which build you updated from?

Regards,

Trevor