From the serveradmin gui in customer’s side everything is ok but when I log in with customer’s account login information, some of menu are missing
with customer username and password
The menu’s really depend on your hosting plan settings.
I am half tempted to say given the customer options do you have: “Consumer Organization Support” enabled?
This option basically means your creating an organization similar to “@outlook.com or @gmail.com” meaning a shared envirnoment on the same domain which are not connected to eachother (segregated).
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