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Slow Organization

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Posts: 6
Topic starter
(@bytecode64)
Active Member
Joined: 7 years ago

Hi,

I  have around 2000 users in total under AD OU ,the issue now is that opening organization (user list) takes alot of time (60+ seconds) , while opening exchange user list only takes 1 second, can you please let me know how to solve this slowness issue for organization section?

Thanks!

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1 Reply
(@bytecode64)
Joined: 7 years ago

Active Member
Posts: 6

Also i checked Logs , no errors there , tried changing AD server also (we have 3 DC servers) but no luck

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Posts: 1963
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Can you please let me know what seems slow to you?

As for example going to organization --> Users (without clicking anything else) is just purely database (it won't try to grab anything from OU's yet)

But some other places for example to view / add permissions to a mailbox has a known issue where it queue's all involved accounts for their permissions (inherited problem of WebsitePanel that we did not get around to fix yet).

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Posts: 6
Topic starter
(@bytecode64)
Active Member
Joined: 7 years ago

Hi Marco,

Thanks for reply,

The issue is that when i goto:

Organization > Users (60+ Seconds)

OR

Organization > Stats (Takes 30 Seconds to load)

It takes alot of time , im not sure why,
i tried troubleshooting the issue by analyzing traffc via wireshark, when i click org > users
It searches AD under Configuration node , other than that i don't see any specific AD traffic

The issue arouse when we added a third domain controller , but i haven't configured it in SolidCP , all DC are fully functional and i didnt find any issues with DC

The issue was also in WSP (Before we upgraded to solidcp ), but after adding the third DC

Also i checked DB , no issues , a lot of free ram and CPU

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Posts: 6
Topic starter
(@bytecode64)
Active Member
Joined: 7 years ago

Another observation , the issue is only with ogranization with 800 - 1000 users , organization with  10 - 15 users loads within a second

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Posts: 1963
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

Well, that list is mostly purely database (MSSQL) so if thats slow i assume the bottle neck lays with Enterprise / MSSQL server vs Portal

That it shows up with large amounts i can imagine (as currently it will load all at once and then adds pagination, so it doesn't load for example 25 per page but just all in 1 go), however to speed it up / it basically comes down to mssql, enterprise and portal communication.

Assuming the biggest problem is with large lists i think optimizing mssql further would achieve your goal. (i'm guessing if you monitor it's activity you will see what it's doing while you load the list).

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