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[Solved] Suddenly cannot create exchange objects anymore


jinx
Posts: 5
 jinx
Topic starter
(@jinx)
Active Member
Joined: 1 year ago

Hello,

Solidcp is working since years, i'm running last version in a 2019/2016 exchange environment.

 

Today i can't create exchange objects (contacts, mailbox) but i can create users,

 

i got this error on solidcp,

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'CREATE_MAILBOX' task on 'mailbox1' EXCHANGE ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Execution result is empty Parameter name: result at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SolidCP.Providers.Exchange.ExchangeServer.CreateMailEnableUser(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean isConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning) at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace --- at SolidCP.EnterpriseServer.ExchangeServerController.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) at SolidCP.EnterpriseServer.esExchangeServer.CreateMailbox(Int32 itemId, Int32 accountId, ExchangeAccountType accountType, String accountName, String displayName, String name, String domain, String password, Boolean sendSetupInstructions, String setupInstructionMailAddress, Int32 mailboxPlanId, Int32 archivedPlanId, String subscriberNumber, Boolean EnableArchiving) --- End of inner exception stack trace ---

 

got this error on exchange cas,

 

[7/5/2021 1154 AM] ERROR: 'Hosted Microsoft Exchange Server 2019' ExtendToExchangeOrganization
System.ArgumentException: Execution result is empty
Parameter name: result
   at SolidCP.Providers.HostedSolution.Exchange2019.GetResultObjectIdentity(Collection`1 result)
   at SolidCP.Providers.HostedSolution.Exchange2019.AddPublicFolder(Runspace runSpace, String name, String path, String mailbox)
   at SolidCP.Providers.HostedSolution.Exchange2019.CheckOrganizationRootFolder(Runspace runSpace, String folder, String user, String orgCanonicalName, String organizationId)
   at SolidCP.Providers.HostedSolution.Exchange2019.CreateMailEnableUserInternal(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean IsConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning)
   at SolidCP.Server.ExchangeServer.CreateMailEnableUser(String upn, String organizationId, String organizationDistinguishedName, String securityGroup, String organizationDomain, ExchangeAccountType accountType, String mailboxDatabase, String offlineAddressBook, String addressBookPolicy, String accountName, Boolean enablePOP, Boolean enableIMAP, Boolean enableOWA, Boolean enableMAPI, Boolean enableActiveSync, Int64 issueWarningKB, Int64 prohibitSendKB, Int64 prohibitSendReceiveKB, Int32 keepDeletedItemsDays, Int32 maxRecipients, Int32 maxSendMessageSizeKB, Int32 maxReceiveMessageSizeKB, Boolean hideFromAddressBook, Boolean isConsumer, Boolean enabledLitigationHold, Int64 recoverabelItemsSpace, Int64 recoverabelItemsWarning)

nothing changed on solicp or on exchange servers,

thx in advance for any help 🙂

2 Replies
Marco Tiggelaar
Posts: 1965
Admin
(@m-tiggelaar)
Contributor
Joined: 6 years ago

Hello,

Normally on such error i would double check if the Primary hierarchy is still present in Exchange (it has no deletion protection and is basically set primary to the very first public folder created).

Regards,

Marco

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jinx
Posts: 5
 jinx
Topic starter
(@jinx)
Active Member
Joined: 1 year ago

Hello Marco,

i wanted to update this thread this afternoon but you were faster than me 🙂

btw i solved my problem. You're right i had a problem with the primary hierrachy and had to recreate it manually.

For details i removed a few days beforce a customers in the panel and obvisouly (for no reason) primary hierarchy was stored in his PF Mailbox....

Thx for your answer and take care

Regards

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