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Customer cannot use DNS feature

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Posts: 66
Topic starter
(@dolphyn5)
Trusted Member
Joined: 7 years ago

My customer cannot view or edit DNS. I will try to post more details. Forum keeps saying "Forbidden"

The problem seems to be specific to one customer. The DNS feature works when I log in as another user or administrator.

1 Reply
Posts: 66
Topic starter
(@dolphyn5)
Trusted Member
Joined: 7 years ago

Eventually I figured out, the customer's account was suspended, although I don't remember why.

When customer tried to edit the DNS, they saw a very technical error message, "NullReferenceException: Object reference not set to an instance of an object" etc.

I suggest, please implement more user-friendly behavior for suspended accounts, maybe a simple message such as "Account Suspended - Please Contact Host"

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