we are facing a serious problem with SolidCP and Exchange 2016:
using the superadmin user, we can’t create the Global Retention policy and Tags in ECM.
The policies are created in the solidcp webgui, but in Exchange Management Console nothing appears.
If we manually create the GLOBAL Retention Policies and Tags in ECM, they are working correctly.
We are able to create USER Retention Policy and USER Retention Tags, they are regularly applied and are working correctly
All these operation were done using superadmin user, and no problem had risen… until Global Retention Policies and Global Retention Tags.
How can we solve/investigate/diagnose this issue?
Thanks in advance
The first question i would have is: which solidcp version are you using? (as i know there was a bug in wsp / solidcp which where only fixed in v1.1.0 regarding global retention policies)
Secondary: can you check in the Event log of the Exchange server that has SolidCP Server on there? then check for SolidCP events and exchange events (warnings / errors).
they should give a clue normally
thanks for the answer.
The version is the latest 1.1.1
In the eventlog I see some warnings:
WARNING: Exchange Invoke error: The operation couldn’t be performed because object ‘SCPPolicyTag1_DeletePermanentRecoverable7’ couldn’t be found on server1.server.local
WARNING: Exchange Invoke error: For tags of type RecoverableItems, the only valid RetentionAction is MoveToArchive. To configure the Delete action, please run the command ‘Set-Mailbox -RetainDeletedItemsFor’.
WARNING: Exchange Invoke error: The operation couldn’t be performed because object ‘SCPPolicy1_PolicyBase’ couldn’t be found on server1.server.local
WARNING: Exchange Invoke error: No retention policy tag with name ‘SCPPolicyTag1_DeletePermanentRecoverable7’ was found in the Active Directory. Make sure the retention policy tag name is spelled correctly.
Thanks for your help
Can you check if they exist in Exchange? (using ECP)
If not can you try and re-save them? (once during testing i saw i had to save them 3x before policy + tags where fully created, i wonder if you ran into the same issue).
they doesn’t exist in Exchange.
I’ve tried to create some Global Tags and save them (trying to save many times) but unfortunately they doesn’t appear in Exchange.
Furthermore, we have 3 Global policies that we are unable to delete (where is the delete button?) 🙁
Pulling hair out!
First: can you confirm your global policies exist before you try and apply a tag?
as that part should work fine (just sometimes have to press save 2x)
second: i see it lacks a delete button for the global policies, i will add this to our todo list.
1- No, the global policies are displayed in the Solidcp webgui but does not exit in Exchange. Already tried to save many times.
The big problem is just that. The global policies are visible in SolidCP but are not created Exchange
2- Thank you
Marco, do you have any clue?
Someone has encountered this issue before us?
Well, the policy should be created when you create an account (and assigned it to it)
it should show up as orgID_policy
i would see no reason for it not to work while you can create everything else in Exchange (which is a bit weird).