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Unable to create mail account

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Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Sorry for the delay (silence) on the matter.

I hope to have a permanent fix ready within the next 48 hours.

My apologies for any inconvenience this has caused..

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Posts: 11
(@mamos)
Active Member
Joined: 8 years ago

@Marco

Thank you very much! The fix will help us a lot!

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Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

I tried reproducing it the following way:

  1. Created new hosting space
  2. added domain1.com and domain2.com to domains + dns
  3. created mail account  with user1@domain1.com
  4. created alias user2@domain2.com --> to user1@domain1.com
  5. created mail account with user3@domain2.com

All of this was within the same hosting space.

Is there anything you guys do in addition or different to get the issue mentioned above?

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Posts: 11
(@mamos)
Active Member
Joined: 8 years ago

Hello Marco,

I have several existing Hosting Plans with existing Domains and Users. All are affected. I am not able to add new E-Mail-Accounts.

For example:

Existing Hosting Plan A with domain1.com. Existing E-Mail-Account mail1@domain1.com. I am not able to add a new E-Mail-Account.

E-Mail-Aliasses are working.

This Problem exists until the update from 1.2.1 to 1.3.

Windows Server 2012 R2 in German.

Enterprise Server, Portal Server, E-Mail-Server hMailServer 5.6.6-B2383 are all on different machines.

If I or a customer wants to add an new E-Mail-Account this mesaage appears:
“Service item could not be created/updated.
You can not create or update service item because the required resource is not available in the current hosting space.”

In the Hosting Space the resource hMailServer is added.

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Posts: 1967
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Ok.
let me see what else i can try to reproduce the issue.

 

If i can't reproduce anything still i will need to look through the change logs which might take a bit longer.

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