Unable to delete user – Input string was not in a correct format.

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4.65K views22 - 06 - 2018General Support

0

Eran Agmon 102 15 - 11 - 2017 0 Comments

When I am trying to delete a user (mailbox user) I am getting error :

Input string was not in a correct format.

I tried to rest the SQL server service and also run IISRest still the same error.

Server 2016 act as DC
Exchange 2016 on the same server.
Solid CP 1.3.0 on the same server.

Please help,
Eran

Trevor Robinson Answered question 22 - 06 - 2018

6 Answers

score 0 · Answer 1 · 2017-11-15T16:40:36+00:00

Hello,

Is the mailbox in ECP under Litigation hold?

As that would prevent anyone (including the panel) from deleting untill it’s out of on hold status.

Regards,

Marco

score 0 · Answer 2 · 2017-11-16T11:46:54+00:00

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Eran Agmon 102 Posted 16 - 11 - 2017 0 Comments

Removed it from In Place. Still the same error.

score 0 · Answer 3 · 2017-11-20T16:31:36+00:00

Marco Tiggelaar – any more things or only delete it myself from the AD and from the DB ?

score 0 · Answer 4 · 2017-11-26T14:01:00+00:00

Do you have Litigation hold disabled in the hosting plan / mailbox plan?

and Deleted users in the hosting plan? (this should be left disabled too).

If all else fails you can always remove it directly from the database directly and then from AD.

jmcnab · Answer 5 · 2018-06-21T16:48:16+00:00

I’m getting this same issue. However its isolated to internet explorer. Firefox and Chrome do not have this issue present.
I get this same issue regardless of user, I can be logged in as a user or admin and it still generates the issue.

Trevor Robinson · Answer 6 · 2018-06-22T14:51:12+00:00

0

Trevor Robinson 6.16K Posted 22 - 06 - 2018 0 Comments

Hello,

We are aware of a bug in IE which causes some pages to not work correctly.

Trevor Robinson Answered question 22 - 06 - 2018

Unable to delete user – Input string was not in a correct format.

6 Answers

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