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WHCMS cant connect to server

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Posts: 113
Topic starter
(@hdseed)
Estimable Member
Joined: 7 years ago

when i click the test connection button in WHMCS i get this error:

FAILED: GetUserByUsername Fault: (Code: 0, Message: SOAP Fault: (Code: 0, Message: SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://xx.xx.xx.34:9002/esUsers.asmx?WSDL' : failed to load external entity "http://xx.xx.xx.34:9002/esUsers.asmx?WSDL" ))

Am I missing something ??...

8 Replies
Posts: 1964
Admin
(@m-tiggelaar)
Noble Member
Joined: 8 years ago

With this error it either means it can't contact enterprise server (double check IIS Bindings make sure it's not set to only 127.0.0.1:9002 if the whmcs isn't on the same server)

Second part would be PHP having SOAP extension enabled.

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Posts: 113
Topic starter
(@hdseed)
Estimable Member
Joined: 7 years ago

thanks for your reply, actually i have set Binding for All Unassigned exactly as per the video tutorial installing and configuring SCP, i havent found a tutorial however installing PHP for windows server and installing SOAP, so i went ahead and installed PHP myself, can you advise on the correct steps getting those done perhaps ?!...

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Posts: 1456
Admin
(@trobinson)
Noble Member
Joined: 8 years ago

Hello,

Please note that WHMCS do not fully support Windows as per their requirements found at https://docs.whmcs.com/System_Requirements.

We dont have a tutorial for installing PHP on Windows but you can find the instructions on the PHP site at http://php.net/manual/en/install.windows.php.

Kind Regards,

Trevor Robinson

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Posts: 113
Topic starter
(@hdseed)
Estimable Member
Joined: 7 years ago

My WHMCS is on a linux shared hosting Not on the same windows server where scp is !...

are you referring to PHP needs to be installed along with Soap on the Linux server ?... any other possible reasons for this as i must check with my host in this case ?!...

thank you,

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