Why can’t I connect to mail account ?

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5.64K views14 - 06 - 2017Technical Support

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mycwcgr 34 14 - 06 - 2017 0 Comments

I install latest SolidCP in Windows 2016 server, it works well when I use both web server and FTP server.

But I met problem when I try to use email server, I think I have done all settings, incude Server, Virtual Server, My Server and DNS.

I test both mail server software both hMailServer and MailEnable, but I can’t connect to my email account, and I can’t receive and send emails via a email client software.

I don’t know why? I think the settings of DNS are correct.

mail

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DNS.png emailaccount.png myemail.png newemailaccount.png

7 Answers

score 0 · Answer 1 · 2017-06-14T02:43:46+00:00

Hi,

Are you able to see for example the post office in MailEnable?

Kind Regards,

Trevor Robinson

score 0 · Answer 2 · 2017-06-14T03:14:06+00:00

Thanks!

I can see the example email of the post office in MailEnableAdmin in windows 2016 server, but I can’t receive the email via a email client outside Windows 2016 server. I think I have set DNS correctly!

score 0 · Answer 3 · 2017-06-14T03:24:47+00:00

Hello,

Are the firewall ports open? It looks like 25 is currently blocked.

The MailEnable firewall ports can be found here: https://www.mailenable.com/kb/content/article.asp?ID=ME020202

Kind Regards,

Trevor Robinson

score 0 · Answer 4 · 2017-06-14T03:27:00+00:00

I’m a strange why DNS servers in “Host TCP/IP Settings” is 108.61.10.10, I never set the IP, and the IP of my VPS is 45.76.242.44

mycwcgr · Answer 5 · 2017-06-14T10:39:40+00:00

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mycwcgr 34 Posted 14 - 06 - 2017 0 Comments

Thanks! I use the command “netstat -a -n” to check , the port both 110 and 25 is opened

mycwcgr edited answer 14 - 06 - 2017

score 0 · Answer 6 · 2017-06-14T10:43:29+00:00

And more, are your sure that SolidCP and both hMailServer and MailEnable can work fine on Windows 2016 server?

score 0 · Answer 7 · 2017-06-14T10:59:14+00:00

Hi,

Maybe the DNS server of 108.61.10.10 is provided by your datacenter? They will normally configure this during the IP setup. It looks like the SMTP DNS Host will have been set by you (Check the properties for the SMTP Service).

Did you verify that for example Windows Firewall is not blocking the port? It will show as listening when doing a netstat even if it is blocked.

SolidCP will work with both hMailServer and MailEnable. You will need to see if the version of mail server you are using is supported by their vendors on server 2016.

Kind Regards,

Trevor Robinson

Why can’t I connect to mail account ?

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