Trevor Robinson
@trobinson
Admin
Noble Member
Joined: Jan 7, 2016
Last seen: Oct 11, 2024
Topics: 4 / Replies: 1452
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Answer: IIS Application Pool

Hello, We do recommend doing this on all servers as it ensures the SolidCP server is ready and minimises delay. We do also recommend ensuring you ...

4 years ago
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Answer: Error When Checking Permissions on File Manager

Hello, Can you confirm the user is a member of the Web users group as listed in the IIS provider settings? By default this is SolidCP_IUSRS. Regards...

4 years ago
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Answer: Error ‘Windows Server 2016’ GetGroupNtfsPermissions System.ArgumentNullException

Hello, You can run the SolidCP Installer on the web server and reinstall the server component without issues. I would recommend making sure you in...

4 years ago
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Answer: Unable to Import Email Domains

Hello, Have you tried to look at the SolidCP audit log and windows error log? This might tell you the problem. We do use the legacy API curren...

4 years ago
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Answer: No documentation available for API?

Hello, You should be able to set the ASP.NET version using UpdateWebSite just like how you can get it from GetWebSite. I believe it doesn't sh...

4 years ago
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Answer: Mailbox Used Space

Hello, This will need to come in a new provider using their REST API. In the next few days we will be announcing a way of the community helpin...

4 years ago
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Answer: Restore of MySQL database not working withg MySQL 8 and 1.4.4

Hi Mikael, Could you please log a bug report at for this including details of OS etc? We can take a more detailed look into the issue. Regard...

4 years ago
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Answer: Re: solidcp and smartermail config

Hello, The disk space should be set to the maximum allowed for the plan. It then allows the user to use a mixture of settings such as 10 x 2GB or ...

4 years ago
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Answer: Guacamole 1.0.3

Hello, We have not tried to use 1.0.3 but this shouldn't be a problem. You will need to follow the instructions aton installing the provider. ...

4 years ago
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Answer: Installing WordPress: ApplicationInstallationError – PackageInstallationError:Object reference

Hello, Unfortunately there is longterm issues with WPI and wordpress. It doesn't appear to function and is a extremely old version. Regards, ...

4 years ago
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Answer: CAA records

Hello, It appears the code is missing for MSDNS. I have added a bug atfor this issue. Do note that unknown record support was only added in Se...

4 years ago
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Answer: SolidCP WHMCS Module

Hello, We are not aware of any issues with WHMCS 8 and PHP 7.4. If you are facing a issue please let us know. Regards, Trevor

4 years ago
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Answer: SolidCP Smartermail 17 forwarding issues

Hello, It is not possible to move from the legacy to new API for just one method due to the fact its going from SOAP to REST which requires differ...

4 years ago
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Answer: Not able to login in web-portal.Gone through Manual (offline) SolidCP Installation

Hello, Check your login for ServerAdmin and ensure you have followed the instructions on how to set a password with the matching crypto key. R...

4 years ago
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Answer: Adding mysql to Databases

Hello, Sorry for the delay but you should be able to add it to the hosting plan and then see for the users. Regards, Trevor

4 years ago
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