Trevor Robinson
@trobinson
Admin
Noble Member
Joined: Jan 7, 2016
Last seen: Feb 4, 2026
Topics: 4 / Replies: 1518
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Answer: MariaDB 10.3 Support

Hello, MariaDB 10.3 is currently awaiting a approval of merge request. This will be checked and accepted before the next next release of SolidCP....

7 years ago
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Answer: Cloud Portal login “The user name or password is incorrect”

Hello, This needs to be a AD user which belongs to an hosted org. There is no Administrator login or settings as a Administrator as this is purely...

7 years ago
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Answer: Cloud Portal login “The user name or password is incorrect”

Hello, The Cloud Portal accepts the Active Directory login for a hosted org user. There is no serveradmin or any other SolidCP user login.

7 years ago
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Answer: Lets encrypt install problems

Hi Jim, Thankyou for the information. I have logged a enhancement request for the certificate store. For your second request would you be want...

7 years ago
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Answer: Error when loading Hosting Space/Websites

Hello, As your getting an error about SolidCP.Portal.Modules I would first try do an iisreset and ensure its not an cache issue. If that doesn...

7 years ago
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Answer: Folder permissions after manual upgrade&migrating to SolidCP

Hello, The SolidCP app pool user should be an local or domain account. Administrators should have access to those folders. Please disable de...

7 years ago
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Answer: SolidCP 1.4.2-Import Hyper-v VM -no item listed

Hello, As your having issues creating a VM they are most likely going to be related. Please check the SolidCP Server app pool user's permissions. ...

7 years ago
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Answer: SolidCP 1.4.2-CreateVM-Failed

Hello, Can you check the permissions of your SolidCP Server app pool user? This normally means the user is not an administrator. If you make c...

7 years ago
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Answer: Error in web portal in new SolidCP 1.4.2 version on windows server 2016

Hello In standalone installation it say “make sure that the password you enter here is the Serveradmin password.” Is this the password for the ...

7 years ago
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Answer: Import Resources not working

Hello, Can you try ActorID = 1? Thanks, Trevor Robinson

7 years ago
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Answer: Lets encrypt install problems

Hi Jim, Would you be able to share the command line arguments you needed to use to get this to work? I will log a feature request for this to be a...

7 years ago
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Answer: Unable to connect to Hyper-V server

Hi Andrew, There is nothing specific that should be needed for it to work. Are you using local or remote HyperV? Can you also check the Wi...

7 years ago
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Answer: Folder permissions after manual upgrade&migrating to SolidCP

Hello, Can you confirm the SolidCP Server app pool user is a member of the local administrators group? Thanks, Trevor Robinson

7 years ago
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Answer: Unable to connect to mysql using php script

Hello, Can you please try reapply the SQL update and let us know if it reports any errors? You can find the latest update_db.sql in Thanks,...

7 years ago
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Answer: Website not deleted in IIS when deleted from Customer

Hello, On your SolidCP server you will want to try increase the logging inside the web.config file. When you increasing the logging to 4 it sh...

7 years ago
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