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1.3 installations failing

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Posts: 237
Topic starter
(@hxkd)
Reputable Member
Joined: 8 years ago

[2017/10/01 11:43:42 PM] SolidCP.Installer 1.3.0.0 Started by HOSTWEB30Administrator
[2017/10/01 11:43:42 PM] INFO: WindowsServer2008 detected
[2017/10/01 11:43:42 PM] INFO: IIS 7.5 detected
[2017/10/01 11:43:42 PM] START: Loading application configuration
[2017/10/01 11:43:42 PM] END: Application configuration loaded
[2017/10/01 11:43:42 PM] START: Loading installed components
[2017/10/01 11:43:42 PM] END: 0 installed component(s) loaded
[2017/10/01 11:43:43 PM] START: Loading list of available components
[2017/10/01 11:43:45 PM] END: Available components loaded
[2017/10/01 11:43:48 PM] INFO: Tmp directory created
[2017/10/01 11:43:48 PM] START: Downloading file
[2017/10/01 11:43:48 PM] INFO: Downloading file "~/Files/1.3.0/SolidCP-EnterpriseServer.zip" to "C:Program Files (x86)SolidCP InstallerTmpSolidCP-EnterpriseServer.zip"
[2017/10/01 11:43:49 PM] ERROR: Could not download the file
System.IO.FileNotFoundException: Service returned empty file.
File name: '~/Files/1.3.0/SolidCP-EnterpriseServer.zip'
at SolidCP.Installer.Core.Loader.<>c__DisplayClass31_0.<GetDownloadFileTask>b__0()
at System.Threading.Tasks.Task.Execute()
[2017/10/01 11:43:49 PM] ERROR: Loader module error
System.AggregateException: One or more errors occurred. ---> System.IO.FileNotFoundException: Service returned empty file.
at SolidCP.Installer.Core.Loader.<>c__DisplayClass31_0.<GetDownloadFileTask>b__0()
at System.Threading.Tasks.Task.Execute()
--- End of inner exception stack trace ---
at System.AggregateException.Handle(Func`2 predicate)
at SolidCP.Installer.Core.Loader.LoadAppDistributiveInternal()
---> (Inner Exception #0) System.IO.FileNotFoundException: Service returned empty file.
File name: '~/Files/1.3.0/SolidCP-EnterpriseServer.zip'
at SolidCP.Installer.Core.Loader.<>c__DisplayClass31_0.<GetDownloadFileTask>b__0()
at System.Threading.Tasks.Task.Execute()<---

[2017/10/01 11:43:49 PM] START: Unzipping file
[2017/10/01 11:43:49 PM] INFO: Unzipping file "C:Program Files (x86)SolidCP InstallerDataSolidCP-EnterpriseServer.zip" to the folder "C:Program Files (x86)SolidCP InstallerTmp"
[2017/10/01 11:43:49 PM] START: Loading list of available components
[2017/10/01 11:43:49 PM] END: Unzipped file
[2017/10/01 11:43:49 PM] END: Available components loaded

3 Replies
Posts: 1995
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Hello,

1.3.0 repo is currently busy replicating (the update msg was sent out a bit ahead of time).

I will post an update when it's fully replicated.

Sorry for the inconvenience.

Regards,

Marco

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Posts: 237
Topic starter
(@hxkd)
Reputable Member
Joined: 8 years ago

ok well thats dandy.. ok my installer now updated the installer and no portal, enterprize or server, I took the config from the old install but it causes the installer to crash immediately

Reply
Posts: 1995
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

It's now replicated on our repo.

Before it should of just caused a connectivity issue not any whiping of the Installer config.

If you have a copy of the old installer config just make sure the file paths and versions are correct, it should then load as normal.

Incase you need a guide on a installer config you can use one of our examples here:  http://installer.solidcp.com/Files/stable/Tools/SolidCP.Installer.exe.zip

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