I had version 1.1.2 installed and everything worked fine. However we had to stop this instance for a while until the server was needed again. Once this instance was re-launched I updated Windows 2019, and tried updating to 1.1.3 without success (upgrade for the Enterprise server always failed). Since we are under pressure to get this working again I ended up uninstalling everything and installing the latest again (1.1.4).
This thing just does not work properly at all!
1. SMTP is broken. I am using the exact same settings as before, and I can actually test my settings from powershell and I can send email from the server itself, but via SolidCP i get “SMTP Error: General failure, The transaction could not occur. You receive this error when the specified SMTP host cannot be found.”
2. Adding anything and everything gives me an “Already Exists” error. I add a user: Specified user name already exists in the database , add a site, the same, add a DB, the same… Everything already exists, even tho they don’t, and they never have.
Any ideas what I screwed up on this this time around?
- Can you tell me where you see the error and the actions you are trying to complete?
- Can you try rerun the DB upgrade to see if that helps with the issue?
Any action to create a user, a site, a domain, … almost anything results in the kind of message that “the thing” already exists. I can do this with any randomly named anything that never existed before. Here are two examples:
Additionally I’m not sure what you mean by a DB upgrade? you mean upgrading the MS SQL 2017? or something else?
Can you try change the web hostname to be unique to the hosting space creation page and see if that helps?
The datebase would be the “Updating the Enterprise Database” section of https://solidcp.com/kb/update/manual-update/. If you can try reapply this and see if it helps.
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All host-names, user names, domains, and DB names are unique. None of these ever existed and are just random numbers I enter for testing.
I’m going to try the manual-update and see what happens first.
sorry about the long delay. I finally had some time to try the manual update, but no dice, nothing changed.
Would it be possible for you to purchase an hour or so paid support? As we really never seen this issue before, it is hard for us to help via forum/text.
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