I am trying to create a new email account in SolidCP Control Panel for an existing domain which is ‘e-mail enabled ‘ (for example abc.com) .
1) I go to Mail>> Accounts and click on ‘+Create Mail Account’ in order to create a new email account
2. In ‘E-mail Address’ just to the right of the ‘@’ sign there should be a dropdown list of all possible domain names bur ‘abc.com’ is NOT listed there as even a possible selection
WHY is ‘abc.com’ not listed as a possible selection
Can you confirm if the domain is listed in the accepted domains for the mail server?
By ‘accepted domains for the mail server’ I presume you are asking is the domain setup in MailEnable, is ‘enabled’ and is it working correctly. The answer is yes, yes, and yes (can show you screen shots).
And I don’t think SolidCP reads its email information from MailEnable because when I could not add any new email accounts in SolidCP I just added them directly in MailEnable, and SolidCP does not list the new email accounts in the active emails list. So it must be using its own database for information
I am asking about the accepted domain under the mail in SolidCP.
SolidCP does not read the information from MailEnable for email accounts as when a email is created we store some information in the SolidCP database.
So again I presume by ‘accepted domains’ you are referring to the domains listed in SoldCP under Hosting Space Menu >> mail >> Domains
And the answer is yes, the domain name is listed there
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