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[Solved] cant created users in hosted organization

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si458
Posts: 4
Topic starter
(@si458)
New Member
Joined: 6 months ago

Hi all,

im hoping this is just something very simple but im not sure

i cant seem to create any users in a hosted organization?

ive created a new customer no probs

ive created a new plan no probs

ive created a domain in the customers plan no probs

ive created a hosted organization with the domain no probs

but when i click into the users section and click 'create a new user' nothing happens?

no redirect to another webpage, no pop up model, nothing happens?

SolidCP 1.4.8, Server 2022, AD running on the server itself which also hosts the SolidCP (Single Server Mode)

any suggestions would be amazing!?

Regards

Simon

8 Replies
si458
Posts: 4
Topic starter
(@si458)
New Member
Joined: 6 months ago

Ive also tried every browser on every operating system under the sun and none of them work?

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si458
Posts: 4
Topic starter
(@si458)
New Member
Joined: 6 months ago

i have also just tried a fresh install of Server 2019 instead, with just AD setup on it, and its the same there,

nothing happens when i click the 'Create New User' button

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Riddeck
Posts: 7
(@riddeck)
Active Member
Joined: 4 years ago

Same problem here... we cant creat Mailboxplans or Users with in new Organizations / Customers... in existing Customers everything is working.

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C3SDINC
Posts: 4
(@c3sdinc)
New Member
Joined: 4 years ago

We upgraded from 1.4.7 to 1.4.8 on all servers this past week and have witnessed the same issue.  The "+ Add New" mailbox plan and "create New User" buttons do not work.  This makes it impossible to add new users to a new organization.  The buttons do work for existing Orgs.

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2 Replies
C3SDINC
(@c3sdinc)
Joined: 4 years ago

New Member
Posts: 4

We paid for a support session and during a remote session it was suggested that we create a Global Mailbox Plan which resolved the issue and allowed the creation of new Users.  We had not previously created a Global Mailbox Plan which appears to be the root cause on our 1.4.8 deployment.

Support stated it was okay to post the answer here.

Once logged in, locate the Settings box on the right and select Policies.  Then navigate to Global Exchange Mailbox Plans and create a new plan and save it.  Then return to the new user button and it should work.

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si458
(@si458)
Joined: 6 months ago

New Member
Posts: 4

@c3sdinc thank you for this suggestion and it does indeed work!

just seems a little weird that even if you say only setup Hosted Organizations, and DONT use exchange (maybe an RDS setup)
YOU STILL NEED to create a global mailbox plan? otherwise the button will not work

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