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Clicking on New Mailbox

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Posts: 10
Topic starter
(@cjy123)
Active Member
Joined: 8 years ago

Hi Guys,

 

One of our domains we are hosting when I click on New mailbox, I get this message:

 

[SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object.
   at SolidCP.EnterpriseServer.ExchangeServerController.GetMailboxSetupInstructions(Int32 itemId, Int32 accountId, Boolean pmm, Boolean emailMode, Boolean signup, String passwordResetUrl)
   at SolidCP.EnterpriseServer.esExchangeServer.GetMailboxSetupInstructions(Int32 itemId, Int32 accountId, Boolean pmm, Boolean emailMode, Boolean signup, String passwordResetUrl)
   --- End of inner exception stack trace ---]
   System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +690429
   System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +327
   SolidCP.EnterpriseServer.esExchangeServer.GetMailboxSetupInstructions(Int32 itemId, Int32 accountId, Boolean pmm, Boolean emailMode, Boolean signup, String passwordResetUrl) +308
   SolidCP.Portal.ExchangeServer.ExchangeCreateMailbox.Page_Load(Object sender, EventArgs e) +220
   System.Web.UI.Control.LoadRecursive() +71
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Control.LoadRecursive() +190
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3178

The frustrating piece is that it works for all the other domains I have tried it for...  Does anyone have any tips for here is how I would diagnose this?

 

Thanks!

Chris

4 Replies
Posts: 1995
Admin
(@m-tiggelaar)
Noble Member
Joined: 9 years ago

Hello,

It seems to get stuck on Mailbox setup instructions from the error.

Is this user on a special reseller or something different then the other users ?

(Resellers can setup / change their own email templates under space statistics)

Regards,

Marco

Reply
Posts: 10
Topic starter
(@cjy123)
Active Member
Joined: 8 years ago

No, none of them have been setup under a reseller.  There shouldn't have been anything different about the account.  I went through the sql tables to see if I could see anything different between the account I created before them, and this account and I couldn't find anything.

 

Thanks!

Reply
Posts: 10
Topic starter
(@cjy123)
Active Member
Joined: 8 years ago

I have also tried logging in as the 'user' for the account to create the account and that didn't work either.

Thanks!

 

Chris

Reply
Posts: 1509
Admin
(@trobinson)
Noble Member
Joined: 9 years ago

Hello,

 

Can you check if the problem users email is set to html or text?

 

If you try change it to the opposite does it still error?

 

Regards,

 

Trevor Robinson

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