Hi Guys,
One of our domains we are hosting when I click on New mailbox, I get this message:
[SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object. at SolidCP.EnterpriseServer.ExchangeServerController.GetMailboxSetupInstructions(Int32 itemId, Int32 accountId, Boolean pmm, Boolean emailMode, Boolean signup, String passwordResetUrl) at SolidCP.EnterpriseServer.esExchangeServer.GetMailboxSetupInstructions(Int32 itemId, Int32 accountId, Boolean pmm, Boolean emailMode, Boolean signup, String passwordResetUrl) --- End of inner exception stack trace ---] System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +690429 System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +327 SolidCP.EnterpriseServer.esExchangeServer.GetMailboxSetupInstructions(Int32 itemId, Int32 accountId, Boolean pmm, Boolean emailMode, Boolean signup, String passwordResetUrl) +308 SolidCP.Portal.ExchangeServer.ExchangeCreateMailbox.Page_Load(Object sender, EventArgs e) +220 System.Web.UI.Control.LoadRecursive() +71 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Control.LoadRecursive() +190 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3178
The frustrating piece is that it works for all the other domains I have tried it for... Does anyone have any tips for here is how I would diagnose this?
Thanks!
Chris
Hello,
It seems to get stuck on Mailbox setup instructions from the error.
Is this user on a special reseller or something different then the other users ?
(Resellers can setup / change their own email templates under space statistics)
Regards,
Marco
No, none of them have been setup under a reseller. There shouldn't have been anything different about the account. I went through the sql tables to see if I could see anything different between the account I created before them, and this account and I couldn't find anything.
Thanks!
I have also tried logging in as the 'user' for the account to create the account and that didn't work either.
Thanks!
Chris
Hello,
Can you check if the problem users email is set to html or text?
If you try change it to the opposite does it still error?
Regards,
Trevor Robinson
