Hello,
That error is normally due to a connection issue between the portal and enterprise server.
Can you confirm that the Enterprise server does load in the browser from the SolidCP portal server (By default: http://localhost:9002/) ?
Can you also try load the portal from the server to see if it changes the error?
Thanks,
Trevor Robinson
Hi Trevor
Thank you for your continued assistance with this.
http://localhost:9002/ won't work for me, but http://127.0.0.1:9002/ does and I get a message saying it's running.
OK, slight complication that when I run the portal on the local server I have a log in issue (like a dumbass I forgot the original password). When this happened to me after the upgrade, I used the reset password link which would provide a new password, but when I used that to log in, on the actual server, it generated the same error.
However, this time using the fresh install on the old database, it accepted my password reset, made me choose a new password and then IT WORKED!!! and I'm into the SolidCP.
So, it looks like my issue of several weeks has worked. I'll do some test now but at least I'm in the system - thank you for being there for me today.
BTW One thing I forgot to say, I would submit a paid ticket but was when I try to submit a ticket via the contact us page for may weeks now I get presented with a black screen, as show here:
https://e64.tinytake.com/sf/MjQ0Njk0Ml83Mzk0MjM2
So this prevented me from submitting paid support ticket, which I would have happily done.
Regards,
Simon
Hi Trevor,
I'm getting an error adding a sub-domain. Looks like it's related to the CryptoKey, any thoughts?
Logged User:
serveradmin
Work on Behalf:
e64Reseller
Hosting Space:
19
Stack Trace:
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Error executing 'ADD' task on 'quen01.pre64.co.uk' DOMAIN ---> System.Web.Services.Protocols.SoapHeaderException: Microsoft.Web.Services3.Security.SecurityFault: The signature or decryption was invalid ---> System.Security.Cryptography.CryptographicException: WSE523: The CipherData contents are invalid.
at Microsoft.Web.Services3.Security.Cryptography.SymmetricEncryptionFormatter.Decrypt(Byte[] data)
at Microsoft.Web.Services3.Security.EncryptedData.Decrypt(XmlElement encryptedElement)
--- End of inner exception stack trace ---
at Microsoft.Web.Services3.Security.EncryptedData.Decrypt(XmlElement encryptedElement)
at Microsoft.Web.Services3.Security.EncryptedData.Decrypt()
at Microsoft.Web.Services3.Security.Security.LoadXml(XmlElement element)
at Microsoft.Web.Services3.Security.Security.CreateFrom(SoapEnvelope envelope, String localActor, String serviceActor)
at Microsoft.Web.Services3.Security.ReceiveSecurityFilter.ProcessMessage(SoapEnvelope envelope)
at Microsoft.Web.Services3.Pipeline.ProcessInputMessage(SoapEnvelope envelope)
at Microsoft.Web.Services3.WseProtocol.FilterRequest(SoapEnvelope requestEnvelope)
at Microsoft.Web.Services3.WseProtocol.RouteRequest(SoapServerMessage message)
at System.Web.Services.Protocols.SoapServerProtocol.Initialize()
at System.Web.Services.Protocols.ServerProtocolFactory.Create(Type type, HttpContext context, HttpRequest request, HttpResponse response, Boolean& abortProcessing)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.DNS.DNSServer.ZoneExists(String zoneName)
at SolidCP.EnterpriseServer.DnsServerController.AddZone(Int32 packageId, Int32 serviceId, String zoneName, Boolean addPackageItem, Boolean ignoreGlobalDNSRecords)
at SolidCP.EnterpriseServer.ServerController.AddDomainInternal(Int32 packageId, String domainName, Boolean createDnsZone, Boolean isSubDomain, Boolean isPreviewDomain, Boolean isDomainPointer, Boolean allowSubDomains)
--- End of inner exception stack trace ---
at SolidCP.EnterpriseServer.ServerController.AddDomainInternal(Int32 packageId, String domainName, Boolean createDnsZone, Boolean isSubDomain, Boolean isPreviewDomain, Boolean isDomainPointer, Boolean allowSubDomains)
at SolidCP.EnterpriseServer.ServerController.AddDomainWithProvisioning(Int32 packageId, String domainName, DomainType domainType, Boolean createWebSite, Int32 pointWebSiteId, Int32 pointMailDomainId, Boolean createDnsZone, Boolean createPreviewDomain, Boolean allowSubDomains, String hostName)
at SolidCP.EnterpriseServer.esServers.AddDomainWithProvisioning(Int32 packageId, String domainName, DomainType domainType, Boolean createWebSite, Int32 pointWebSiteId, Int32 pointMailDomainId, Boolean createDnsZone, Boolean createPreviewDomain, Boolean allowSubDomains, String hostName)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esServers.AddDomainWithProvisioning(Int32 packageId, String domainName, DomainType domainType, Boolean createWebSite, Int32 pointWebSiteId, Int32 pointMailDomainId, Boolean createDnsZone, Boolean createPreviewDomain, Boolean allowSubDomains, String hostName)
at SolidCP.Portal.DomainsAddDomain.AddDomain()
I don't know how much support is since I can't submit or request a paid ticket (as per my earlier comment).
But assuming it's not the cost of NASA's annual budget I'll pay for one if your website will let me.
Hello Simon,
I would double check the SolidCP Server does load without any error and the passwords are correct.
If you can submit a request from the contact us page ( https://solidcp.com/contact/ ) This will enter our ticket system where we can further help.
Costs of support can be found at https://solidcp.com/services/server-support/.
Kind Regards,
Trevor Robinson
