I’ve tried several times over several months to get help, and keep submitting support tickets but I have no idea where they disappear to because they don’t get answered and they don’t appear in the ‘My Tickets’ page either.
I have tried to upgrade to SolidCP from WebsitePanel, I followed the guides to the letter, but there was an issue with the Enterprise Server which I couldn’t get resolved – with no answer to any requests for help I had to try to revert back to WebsitePanel using my back up.
That hasn’t worked either and with no documentation I can use to help find out why that has failed I have now tried a fresh install of SolidCP by downloading the msi file. That ran through the entire install in under 2 seconds and appears to have done nothing at all.
So I am completely stuffed. I have no CP, and no apparent way to get one up and running, and no help forthcoming from you guys.
I am facing a huge issue now and would really really really appreciate some contact and some help. As I say, I have submitted about 6 support tickets but haven’t had a single answer to any of them, so I don’t know if that works either.
Please can some one help me either;
- Get my upgrade working
- Get my backup working
- Get the msi installer package working
Many thanks,
Simon
Hello Simon,
Everything should work fine as far as we are aware.
I am not sure why tickets do not appear (This is the first time we have heard of this issue) but if you are looking for paid support on the upgrade please submit a ticket by using the contact page (Do note that we have recently changed system so old tickets may not appear).
You can find guides on how to upgrade at https://solidcp.com/kb/installation/migrate-websitepanel-solidcp-powershell/ & https://solidcp.com/kb/installation/migrate-websitepanel-solidcp/. Did you have an error with your Enterprise server?
If you ran the MSI you will have the SolidCP Installer on the start menu. From this you can then install the required components.
Kind Regards,
Trevor Robinson
Hi Trevor
I am grateful for your speedy response to this post.
I hadn’t seen that, nor had I seen the walk-through video going over an installation (although a link to the video from the download page might have helped?)
Once I get the fresh install working, is there any way I can import the settings from the existing DB to save myself a heap of configuration and allow me to import the existing websites? Even if it’s just using SQL Management Studio?
Hello,
Thankyou for the suggestion about adding a link on the download page. We will review this.
Once you have a fresh install working you should be fine to use your old WebsitePanel database aslong as you know the cryptokey. It would be advised to follow the steps found on https://solidcp.com/kb/installation/migrate-websitepanel-solidcp/ under Enterprise Server.
Thank you,
Trevor Robinson
Thank you Trevor.
The good news is it all installed and ran correctly and when I updated the DB connection strings and CrptoKeys in the two config files I get the same error I got when I first tried to upgrade but couldn’t progress past this.
The error can be seen here:
https://e64.tinytake.com/sf/MjQ0NjkxNV83Mzk0MTQ4
I have double checked the following line in the new web.config file for the CryptoKey has been correctly updated with the old WebsitePanel key, whcih it has:
<add key=”SolidCP.CryptoKey” value=”xxxxxxxxxxx” />
So to has the same line in the enterprise/bin/SolidCP.SchedulerService.exe.config file, which it has.
I have checked the WebsitePanel DB has been updated by the update_db.sql file, which it has, and I confirmed this by running the following statement:
SELECT * FROM [dbo].[Versions] WHERE [DatabaseVersion] = N’1.4.0′
And this returned the following results:
DatabaseVersion: 1.4.0
BuildDate: 2018-01-31 00:00:00.000
I looked into the Event Log on the server, but no events have been logged since I started the update, a screenshot of the log is here:
https://e64.tinytake.com/sf/MjQ0NjkyN183Mzk0MjAx
The Database sits on a different server from the website installation, but that was fine for WebsitePanel.
Any ideas?
Hello,
That error is normally due to a connection issue between the portal and enterprise server.
Can you confirm that the Enterprise server does load in the browser from the SolidCP portal server (By default: http://localhost:9002/) ?
Can you also try load the portal from the server to see if it changes the error?
Thanks,
Trevor Robinson
Hi Trevor
Thank you for your continued assistance with this.
http://localhost:9002/ won’t work for me, but http://127.0.0.1:9002/ does and I get a message saying it’s running.
OK, slight complication that when I run the portal on the local server I have a log in issue (like a dumbass I forgot the original password). When this happened to me after the upgrade, I used the reset password link which would provide a new password, but when I used that to log in, on the actual server, it generated the same error.
However, this time using the fresh install on the old database, it accepted my password reset, made me choose a new password and then IT WORKED!!! and I’m into the SolidCP.
So, it looks like my issue of several weeks has worked. I’ll do some test now but at least I’m in the system – thank you for being there for me today.
BTW One thing I forgot to say, I would submit a paid ticket but was when I try to submit a ticket via the contact us page for may weeks now I get presented with a black screen, as show here:
https://e64.tinytake.com/sf/MjQ0Njk0Ml83Mzk0MjM2
So this prevented me from submitting paid support ticket, which I would have happily done.
Regards,
Simon
Hi Trevor,
I’m getting an error adding a sub-domain. Looks like it’s related to the CryptoKey, any thoughts?
Page URL:
https://manage.e64.com/Default.aspx?pid=SpaceDomains&mid=75&ctl=add_domain_step2&DomainType=SubDomain&SpaceID=19&ReturnURL=
Logged User:
serveradmin
Work on Behalf:
e64Reseller
Hosting Space:
19
Stack Trace:
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. —> System.Exception: Error executing ‘ADD’ task on ‘quen01.pre64.co.uk’ DOMAIN —> System.Web.Services.Protocols.SoapHeaderException: Microsoft.Web.Services3.Security.SecurityFault: The signature or decryption was invalid —> System.Security.Cryptography.CryptographicException: WSE523: The CipherData contents are invalid.
at Microsoft.Web.Services3.Security.Cryptography.SymmetricEncryptionFormatter.Decrypt(Byte[] data)
at Microsoft.Web.Services3.Security.EncryptedData.Decrypt(XmlElement encryptedElement)
— End of inner exception stack trace —
at Microsoft.Web.Services3.Security.EncryptedData.Decrypt(XmlElement encryptedElement)
at Microsoft.Web.Services3.Security.EncryptedData.Decrypt()
at Microsoft.Web.Services3.Security.Security.LoadXml(XmlElement element)
at Microsoft.Web.Services3.Security.Security.CreateFrom(SoapEnvelope envelope, String localActor, String serviceActor)
at Microsoft.Web.Services3.Security.ReceiveSecurityFilter.ProcessMessage(SoapEnvelope envelope)
at Microsoft.Web.Services3.Pipeline.ProcessInputMessage(SoapEnvelope envelope)
at Microsoft.Web.Services3.WseProtocol.FilterRequest(SoapEnvelope requestEnvelope)
at Microsoft.Web.Services3.WseProtocol.RouteRequest(SoapServerMessage message)
at System.Web.Services.Protocols.SoapServerProtocol.Initialize()
at System.Web.Services.Protocols.ServerProtocolFactory.Create(Type type, HttpContext context, HttpRequest request, HttpResponse response, Boolean& abortProcessing)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.Providers.DNS.DNSServer.ZoneExists(String zoneName)
at SolidCP.EnterpriseServer.DnsServerController.AddZone(Int32 packageId, Int32 serviceId, String zoneName, Boolean addPackageItem, Boolean ignoreGlobalDNSRecords)
at SolidCP.EnterpriseServer.ServerController.AddDomainInternal(Int32 packageId, String domainName, Boolean createDnsZone, Boolean isSubDomain, Boolean isPreviewDomain, Boolean isDomainPointer, Boolean allowSubDomains)
— End of inner exception stack trace —
at SolidCP.EnterpriseServer.ServerController.AddDomainInternal(Int32 packageId, String domainName, Boolean createDnsZone, Boolean isSubDomain, Boolean isPreviewDomain, Boolean isDomainPointer, Boolean allowSubDomains)
at SolidCP.EnterpriseServer.ServerController.AddDomainWithProvisioning(Int32 packageId, String domainName, DomainType domainType, Boolean createWebSite, Int32 pointWebSiteId, Int32 pointMailDomainId, Boolean createDnsZone, Boolean createPreviewDomain, Boolean allowSubDomains, String hostName)
at SolidCP.EnterpriseServer.esServers.AddDomainWithProvisioning(Int32 packageId, String domainName, DomainType domainType, Boolean createWebSite, Int32 pointWebSiteId, Int32 pointMailDomainId, Boolean createDnsZone, Boolean createPreviewDomain, Boolean allowSubDomains, String hostName)
— End of inner exception stack trace —
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SolidCP.EnterpriseServer.esServers.AddDomainWithProvisioning(Int32 packageId, String domainName, DomainType domainType, Boolean createWebSite, Int32 pointWebSiteId, Int32 pointMailDomainId, Boolean createDnsZone, Boolean createPreviewDomain, Boolean allowSubDomains, String hostName)
at SolidCP.Portal.DomainsAddDomain.AddDomain()
Hello Simon,
I would double check the SolidCP Server does load without any error and the passwords are correct.
If you can submit a request from the contact us page ( https://solidcp.com/contact/ ) This will enter our ticket system where we can further help.
Costs of support can be found at https://solidcp.com/services/server-support/.
Kind Regards,
Trevor Robinson