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Error logged in Event viewer related to LogParser

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Posts: 6
Topic starter
(@webmithras)
Active Member
Joined: 7 years ago

Hi Team,

I am getting below error,

[9/11/2022 12:00:14 PM] ERROR: Failed to process line 18567, statistics directory path C:SolidCPServerLogParserMail, statistics file name C:Program Files (x86)Mail EnableLoggingsmtpSMTP-Debug-220911.log
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at SolidCP.Providers.Utils.LogParser.LogParser.ParseLogs[T]()

Thanks,
Prajot

2 Replies
Posts: 1457
Admin
(@trobinson)
Noble Member
Joined: 9 years ago

Hello,

 

Can you confirm the file does exist and if stats are being collected for other days?

 

Regards,

 

Trevor

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Posts: 6
Topic starter
(@webmithras)
Active Member
Joined: 7 years ago

That file exists and stats are not collected earlier as well.

The current log is as below,

[12/18/2022 12:00:05 PM] ERROR: Failed to process line 5618, statistics directory path C:\SolidCP\Server\LogParser\Mail\, statistics file name C:\Program Files (x86)\Mail Enable\Logging\smtp\SMTP-Debug-221218.log
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at SolidCP.Providers.Utils.LogParser.LogParser.ParseLogs[T]()

 

File is also attached with the mail.

 

Thanks,

Team Webmithras 

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