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mwiederkehr
Posts: 2
Topic starter
(@mwiederkehr)
New Member
Joined: 4 years ago

Hello,
we have upgraded from WebsitePanel 2.1 to SolidCP. This went better than expected. 🙂
Only one problem is remaining: The setting "append org id" is not working. Usernames are always created in the format "username00000" which is not what we want. With WebsitePanel, this has always worked fine.
Did I miss a setting oder why does the option not work anymore?
Thank you for your help!

7 Replies
Trevor Robinson
Posts: 1444
Admin
(@trobinson)
Member
Joined: 6 years ago

Hello,

I have tested this and it appears to be working fine in our latest build. This would make me believe its a environmental issue for you.

We can take a closer look at your environment using our premium paid support. If you are interested please submit a ticket using the contact button at the top of the website.

Kind Regards,

Trevor Robinson

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mwiederkehr
Posts: 2
Topic starter
(@mwiederkehr)
New Member
Joined: 4 years ago

Hello Trevor,
thank you for your answer. I got it working and think I found a bug: in the database, the entry "usernameformat" in the table "ServiceProperties" for the old server was "Append OrgID". For the new server, it was "OrgID anfügen" (german). I have changed it to the english value directly in the database and since then it's working.

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SolidHelpPlz
Posts: 11
(@solidhelpplz)
Active Member
Joined: 3 years ago

Hey,

I am having the same problem but I have no idea where I can find the entry to make the change. User accounts created by SolidCP are getting 0000 at the end and users created in my AD are fine.

Regards,

Marius

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Trevor Robinson
Posts: 1444
Admin
(@trobinson)
Member
Joined: 6 years ago

Hello,

Can you please try run the following SQL Query against your SolidCP Database:

SELECT * FROM [SolidCP].[dbo].[ServiceProperties] Where [PropertyName] like 'usernameformat'

If you can screenshot the results and post them in here.

Kind Regards,

Trevor Robinson

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