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[Solved] Installer problem

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sergio
Posts: 14
Topic starter
(@sergio)
Active Member
Joined: 5 years ago

Hi,

the current installer in the step where create the user fails. This server is a server in a domain, but I dont select to create the user in AD, the setup create the local user but fail with error:

[29-03-2021 19:16:07] INFO: LicenseAgreementPage loaded.
[29-03-2021 19:16:08] INFO: ConfigurationCheckPage loaded.
[29-03-2021 19:16:08] INFO: OS check: Windows Server 2012 x64
[29-03-2021 19:16:08] INFO: IIS check: IIS 8.5
[29-03-2021 19:16:08] INFO: ASP.NET check: ASP.NET 4.0 is installed.
[29-03-2021 19:16:09] INFO: InstallFolderPage loaded.
[29-03-2021 19:16:18] INFO: Destination folder "d:\SolidCP\Server" selected
[29-03-2021 19:16:18] START: Creating a new folder "d:\SolidCP\Server"
[29-03-2021 19:16:18] START: Created a new folder
[29-03-2021 19:16:18] INFO: WebPage loaded.
[29-03-2021 19:16:18] START: Loading IPs
[29-03-2021 19:16:19] END: Loaded IPs
[29-03-2021 19:16:24] INFO: UserAccountPage loaded.
[29-03-2021 19:16:28] INFO: Domain:
[29-03-2021 19:16:28] INFO: User name: SCPServer56
[29-03-2021 19:16:29] START: Creating temp user account "SCPServer56"
[29-03-2021 19:16:31] END: Created temp local user account
[29-03-2021 19:16:31] START: Deleting temp local user account "SCPServer56"
[29-03-2021 19:16:31] ERROR: Delete temp local user account error
System.Exception: Can't delete user ---> System.InvalidOperationException: The Active Directory object located at the path WinNT://XXX/XXXX is not a container.
at System.DirectoryServices.DirectoryEntries.CheckIsContainer()
at System.DirectoryServices.DirectoryEntries.Remove(DirectoryEntry entry)
at SolidCP.Setup.SecurityUtils.DeleteUser(String domain, String userName)
--- End of inner exception stack trace ---
at SolidCP.Setup.SecurityUtils.DeleteUser(String domain, String userName)
at SolidCP.Setup.UserAccountPage.CheckUserAccount()
[29-03-2021 19:16:31] END: Deleted temp local user account
[29-03-2021 19:16:31] INFO: ServerPasswordPage loaded.
[29-03-2021 19:17:02] INFO: ExpressInstallPage2 loaded.
[29-03-2021 19:17:02] START: Copying files...
[29-03-2021 19:17:02] INFO: Copying files from "C:\Program Files (x86)\SolidCP Installer\Tmp" to "d:\SolidCP\Server"
[29-03-2021 19:17:03] START: Updating configuration file (server password)
[29-03-2021 19:17:03] INFO: Single quotes are added for clarity purposes
[29-03-2021 19:17:03] ERROR: Failed to execute 'SolidCP.Setup.Actions.CreateWindowsAccountAction' type of action.
[29-03-2021 19:17:03] ERROR: Here is the original exception...
System.Exception: Account already exists
at SolidCP.Setup.Actions.CreateWindowsAccountAction.SolidCP.Setup.Actions.IInstallAction.Run(SetupVariables vars)
at SolidCP.Setup.Actions.BaseActionManager.Start()
[29-03-2021 19:17:11] INFO: RollBackPage loaded.
[29-03-2021 19:17:11] START: Rolling back

 

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6 Replies
Marco Tiggelaar
Posts: 1958
Admin
(@m-tiggelaar)
Contributor
Joined: 5 years ago

Hello,

The error of your installer is: 

"Account already exists" 

Can you verify this does not already exists in your local users?

Regards,

Marco

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1 Reply
sergio
(@sergio)
Joined: 5 years ago

Active Member
Posts: 14

@m-tiggelaar Hi Marco, the account in the local machine dont exist, the problem is that the installer create a local account and then try create a domain account and show that error. If you take a look in the log I already try with the 56 after the account name to avoid the existence of the account in the AD. The account doesnt exist in the local accounts and doesnt exist in the domain. (but I trying to creste only a local account)

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Trevor Robinson
Posts: 1371
Admin
(@trobinson)
Member
Joined: 5 years ago

Hello,

We do recommend using AD accounts during the install of SolidCP Server.

Can you confirm your logged into the server on a domain admin account and run the installer as Administrator?

Regards,

Trevor

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sergio
Posts: 14
Topic starter
(@sergio)
Active Member
Joined: 5 years ago

Hi Trevor,

Yes I'm logged with a AD administrator, but we dont have any integration with the AD and we don't want the solidcp user in this AD, like in any other server I only want the local user account.

During the install we choose do not create in the AD, so the installer should create only the local user and skip the AD process. The problem is that the installation create the local user and then try to create in the AD.

Thanks,

Sérgio

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Trevor Robinson
Posts: 1371
Admin
(@trobinson)
Member
Joined: 5 years ago

Hello,

I cannot see why this would fail. Can you try with a local account to see if that makes a difference?

Regards,

Trevor

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