We have just created a new mailbox plan which gives our users a 50 GB quota on their mailboxes. We have changed users to the new mailbox plan but it is not updating their quota from the previously set 25 GB.
I have confirmed that we have use quotas defined on the plan level selected inside the space details.
Please advise the best way to resolve this issue.
I had this happen a while back and resolved it. I unfortunately cannot remember exactly what the root cause was.
Enable verbose logging on the server side in the web.config you can increase logging. It takes effect immediately. If i recall there is a cmdlet that is failing due to a parameter that is invalid. By increasing the logging you should be able to identify the failing cmdlet.
i have turned on verbose logging and i do see the follow result
Cmdlet failed. Cmdlet Set-Mailbox, parameters -RetentionUrl “” -RecoverableItemsQuota “100 MB (104,857,600 bytes)” -DomainController “xxx.ex.xxx.xx.xx” -RetainDeletedItemsFor “180.00:00:00” -ProhibitSendQuota “48.83 GB (52,428,800,000 bytes)” -RetentionComment “” -MaxSendSize “Unlimited” -RecipientLimits “Unlimited” -RecoverableItemsWarningQuota “95 MB (99,614,720 bytes)” -IssueWarningQuota “46.39 GB (49,807,360,000 bytes)” -Identity “firstname.lastname@example.org” -ProhibitSendReceiveQuota “48.83 GB (52,428,800,000 bytes)” -MaxReceiveSize “48.83 MB (51,200,000 bytes)”.
I am unable to see why this is failing.
just an update to this ticket, i have resolved the issue. issue was due to having set a recoverableitemsquota that was less than the calendarlogging quota. It advised that the calendarloggingquota was 6 GB so i had to make the recoverableitemsquota to a value larger than this.
The strange thing is that i do not know where the calendarloggingquota has been set.
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