Hi,

I am running 2.4, which has been upgraded over the years from DNP, to WSP and then finally to SolidCP a year or so ago. My enterprise server is installed on Windows Server 2016 with SQL Server 2016. My hosting servers are running a mix of everything from Server 2008 R2 to Server 2016.

When trying to use the space backup feature, I am getting mixed results but never getting a good backup.

Sometimes I get an .scpak file in the location I specify but the zip inside of it that is supposed to contain the space files is empty. The log shows this error when this happens:

Object reference not set to an instance of an object.
at SolidCP.EnterpriseServer.OperatingSystemController.BackupItem(String tempFolder, XmlWriter writer, ServiceProviderItem item, ResourceGroupInfo group) 
at SolidCP.EnterpriseServer.BackupController.BackupItem(String tempFolder, XmlWriter writer, ServiceProviderItem item, ResourceGroupInfo group, IBackupController controller)

Other times, I don't get an .scpak file at all. The log shows the above error AND this additional error:

Can't zip backed up files
The process cannot access the file 'D:HostingBackupsjdadmin_636589751662915632SpaceFiles_6538_636589751663071318.zip' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) 
at System.IO.File.InternalDelete(String path, Boolean checkHost) 
at SolidCP.EnterpriseServer.BackupController.BackupInternal(String taskId, Int32 userId, Int32 packageId, Int32 serviceId, Int32 serverId, String backupFileName, Int32 storePackageId, String storePackageFolder, String storeServerFolder, Boolean deleteTempBackup)